Auditor

Auditor

Department: Internal Audit

Employment Type: Fixed Term - Full Time

Location: Home United Kingdom

Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform - discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

The role of Motor Auditor will encompass the development, planning, execution, and reporting of technical and quality audits across the business unit.
Motor audits will be undertaken in accordance with internal audit policy and procedure and client requirements.
The role will involve a considerable amount of interface with the business leads across motor and interface with Davies operational and support functions and clients will also be required.
It will require identifying risks and making recommendations for claims improvements across the business unit.
It is important that the auditor has an interest in improving motor quality and can coach and mentor to develop others.
They will have a responsibility to drive the Motor processes in line with client guidelines and SLA requirements.

What will your day look like:

• Provide assistance and support to the Technical Manager - Motor in the undertaking of the internal motor audit regime.
• Undertake and lead internal motor audits in line with the internal audit programme - Davies systems and client claims handling.
• Undertake and lead ad hoc and other bespoke internal motor audits in line with the client and Davies current policies and procedures.
• Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise.
• Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.
• Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
• Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
• Identify opportunities to develop and enhance existing procedures and processes where appropriate.
• In conjunction with the Tactical Training Manager of the Motor Division consider training requirements and skill gaps analysis at both handler and strategic business unit level.
• Develop and supervise others to achieve a multi-track financial authority.

Knowledge and Abilities:
Essential:

• A proven history of handling/understanding FNOL, repair management cases, Third Party Capture, Hire provision, engineering understanding of process between front end.
• Computer literacy and a keen eye for detail - ability to audit CQ Motor and client claims systems
• Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.
• The ability to communicate effectively with stakeholders at all levels, both orally and in writing.
• Ability to present data back to internal and external stakeholder along with suggested change

Desirable:

• Knowledge of the process on total loss cases/salvage
• Team Leader level experience - management of people

Benefits
Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan