Atlassian SME
Posted 1 week ago by La Fosse Associates Limited
Negotiable
Outside
Remote
City of Westminster, Greater London, England, UK
Summary: The role of Atlassian SME involves delivering governance, administration, and optimization of an organization's Atlassian Cloud environment. The position focuses on enhancing system structure, ensuring reliable operations, and empowering internal teams through training and knowledge transfer for independent platform management.
Key Responsibilities:
- Support end users and standardise projects, workflows, permissions, fields, and naming conventions
- Review current Atlassian setup and usage
- Define governance model (roles, responsibilities, change control)
- Recommend licensing, apps, and integrations
- Manage users, groups, projects, and spaces
- Maintain workflows, automations, SLAs, queues, and templates
- Oversee apps and integrations
- Perform regular housekeeping (clean-up, access reviews, consistency checks)
- Ensure scalable, consistent configurations across teams (delivery, service, engineering, product)
- Assess training needs across user groups
- Deliver role-based training sessions and materials
- Produce admin guides and playbooks
- Support handover to internal teams for ongoing management
Key Skills:
- Expertise in Jira Software, Jira Service Management, Jira Product Discovery, Compass, Confluence, Jira Ops, and Atlassian Marketplace apps & integrations
- Strong understanding of governance models and project management
- Experience in user training and knowledge transfer
- Ability to manage workflows, automations, and user permissions
- Excellent communication and interpersonal skills
Salary (Rate): undetermined
City: City of Westminster
Country: UK
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Title: Atlassian SME
Contract Length: 3 months & Remote
IR35: Outside IR35
Project
Deliver governance, administration, and optimisation of an organisation's Atlassian Cloud environment. The role focuses on improving system structure, ensuring reliable day-to-day operations, and enabling internal teams through training and knowledge transfer so they can manage the platform independently.
Tech Stack
- Jira Software (JSW)
- Jira Service Management (JSM)
- Jira Product Discovery (JPD)
- Compass
- Confluence
- Jira Ops
- Atlassian Marketplace apps & integrations
Key Responsibilities
Governance & Standards
- Support end users and standardise projects, workflows, permissions, fields, and naming conventions
- Review current Atlassian setup and usage
- Define governance model (roles, responsibilities, change control)
- Recommend licensing, apps, and integrations
- Manage users, groups, projects, and spaces
- Maintain workflows, automations, SLAs, queues, and templates
- Oversee apps and integrations
- Perform regular housekeeping (clean-up, access reviews, consistency checks)
- Ensure scalable, consistent configurations across teams (delivery, service, engineering, product)
Training & Knowledge Transfer
- Assess training needs across user groups
- Deliver role-based training sessions and materials
- Produce admin guides and playbooks
- Support handover to internal teams for ongoing management