Atlassian Engineer (Jira and JSM and Confluence) - Remote

Atlassian Engineer (Jira and JSM and Confluence) - Remote

Posted Today by A3N consulting Llc

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Negotiable
Undetermined
Remote
Remote
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Agile Methodology Atlassian Confluence Automation Business Intelligence Tools Business Process Cloud Administration Cloud Computing Cloud Technology Collaboration Tools Configuration Management Databases Full Stack Development Information Technology Infrastructure Library IT Service Management JIRA Management Process Improvement Scalability SQL (Programming Language) Stakeholder Management Templates Workflows

Summary: We are looking for a Jira Platform Consultant / Atlassian Full Stack Platform Engineer with extensive knowledge of the Atlassian ecosystem to design and optimize Jira-based solutions. The role involves acting as a trusted advisor to enhance workflows across teams using Jira Service Management, Jira Software, and Confluence. The consultant will be responsible for implementing best practices and aligning tools with business processes. This position is fully remote.

Key Responsibilities:

  • Design and evolve Atlassian platform architecture across Jira Service Management, Jira Software, and Confluence
  • Advise on best practices, scalability, governance, and long-term roadmap
  • Align Atlassian tools with business processes and frameworks such as ITIL, Agile, and DevOps
  • Lead end-to-end JSM implementations and enhancements
  • Configure service portals and request types
  • Configure incident, problem, change, and service request workflows
  • Configure SLAs, automation rules, approvals, and escalations
  • Configure and optimize CMDB / Assets schemas and relationships
  • Build dashboards and reporting for operational visibility
  • Configure and support Agile delivery teams
  • Design workflows, issue types, fields, screens, and permission schemes
  • Enable seamless integration between Jira Software and JSM
  • Design and manage Confluence spaces for documentation and knowledge management
  • Build runbooks, templates, and governance structures
  • Integrate Confluence with Jira and JSM for self-service and contextual knowledge
  • Develop automation using Jira automation and marketplace tools (ScriptRunner, JMWE, etc.)
  • Integrate Atlassian tools with enterprise systems (SSO, monitoring, collaboration tools, asset tools)
  • Build dashboards and reporting using JQL, Atlassian Analytics, and other tools
  • Establish governance standards for Jira and Confluence (permissions, templates, configurations)
  • Provide training, documentation, and knowledge transfer
  • Act as a consultant to stakeholders for process improvement and adoption

Key Skills:

  • Strong hands-on experience with Jira Service Management (JSM)
  • Strong hands-on experience with Jira Software
  • Strong hands-on experience with Confluence
  • Deep understanding of Jira workflows, schemes, permissions, and data models
  • Advanced JQL and reporting
  • Automation rules and customization
  • Experience implementing ITSM frameworks (ITIL), Agile, and DevOps
  • Strong communication and stakeholder management skills
  • Experience working in enterprise and multi-team environments

Salary (Rate): £55,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

JD:

We are seeking a Jira Platform Consultant / Atlassian Full Stack Platform Engineer with deep expertise across the Atlassian ecosystem to design, implement, and optimize Jira-based solutions at scale. This role will act as a trusted advisor, helping shape how work flows across teams using Jira Service Management (JSM), Jira Software, and Confluence as a unified platform.

Key Responsibilities:

Atlassian Platform Architecture & Strategy

  • Design and evolve Atlassian platform architecture across Jira Service Management, Jira Software, and Confluence
  • Advise on best practices, scalability, governance, and long-term roadmap
  • Align Atlassian tools with business processes and frameworks such as ITIL, Agile, and DevOps

Jira Service Management (JSM)

  • Lead end-to-end JSM implementations and enhancements
  • Configure:
    • Service portals and request types
    • Incident, problem, change, and service request workflows
    • SLAs, automation rules, approvals, and escalations
  • Configure and optimize CMDB / Assets schemas and relationships
  • Build dashboards and reporting for operational visibility

Jira Software

  • Configure and support Agile delivery teams
  • Design workflows, issue types, fields, screens, and permission schemes
  • Enable seamless integration between Jira Software and JSM

Confluence

  • Design and manage Confluence spaces for documentation and knowledge management
  • Build runbooks, templates, and governance structures
  • Integrate Confluence with Jira and JSM for self-service and contextual knowledge

Automation, Integrations & Analytics

  • Develop automation using Jira automation and marketplace tools (ScriptRunner, JMWE, etc.)
  • Integrate Atlassian tools with enterprise systems (SSO, monitoring, collaboration tools, asset tools)
  • Build dashboards and reporting using JQL, Atlassian Analytics, and other tools

Governance & Enablement

  • Establish governance standards for Jira and Confluence (permissions, templates, configurations)
  • Provide training, documentation, and knowledge transfer
  • Act as a consultant to stakeholders for process improvement and adoption

Required Skills:

  • Strong hands-on experience with:
    • Jira Service Management (JSM)
    • Jira Software
    • Confluence
  • Deep understanding of:
    • Jira workflows, schemes, permissions, and data models
    • Advanced JQL and reporting
    • Automation rules and customization
  • Experience implementing ITSM frameworks (ITIL), Agile, and DevOps
  • Strong communication and stakeholder management skills
  • Experience working in enterprise and multi-team environments

Preferred Skills:

  • Atlassian Certifications (Jira, JSM, Confluence – ACP)
  • Experience with Atlassian Cloud administration and governance
  • Experience with marketplace apps (ScriptRunner, JMWE, Tempo, etc.)
  • Experience in compliance-driven environments
  • Knowledge of SQL / BI tools / analytics from Jira data

Email:

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