Atlassian Administrator

Summary: The role of Atlassian Cloud Administrator involves managing and optimizing the Atlassian Cloud environment, specifically Jira and Confluence, to enhance engineering collaboration. The position requires ensuring system stability, performance, and security while promoting best practices and user engagement across the organization. The administrator will also provide support, documentation, and strategic input for continuous improvement initiatives. This is a remote position based in the USA with a focus on IT support and customer engagement.

Key Responsibilities:

• Administer and optimize Atlassian Cloud products (Jira Software, Jira Service Management, Confluence) to support agile delivery and knowledge management.
• Configure workflows, automation rules, permissions, and integrations to meet evolving business needs.
• Monitor system health and performance, proactively identifying and resolving issues.
• Implement governance and standardization for projects, spaces, and templates.
• Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations.
• Respond to ad-hoc queries via Slack and other platforms.
• Guide and support customer implementation projects and enhancement requests.
• Collaborate with engineering and product teams to improve processes and enhance user experience.
• Create and maintain internal and customer-facing technical documentation.
• Maintain runbooks, SOPs, and knowledge base articles.
• Ensure compliance with internal security and audit requirements.
• Manage user access and security settings in compliance with organizational policies.
• Support cloud migration and hybrid deployment strategies.
• Participate in change management and incident response processes.
• Collaborate with cross-functional teams to deliver sprint goals and continuous improvements.
• Stay current with Atlassian Cloud updates and features, ensuring timely adoption of improvements.

Key Skills:

• 2+ years in IT support and customer engagement.
• 3-5 years of hands-on experience administering Jira and Confluence in enterprise environments.
• Strong understanding of Atlassian Cloud and Data Center architectures.
• Proven experience as a Jira and Confluence Administrator in Atlassian Cloud environments.
• Proficiency in JQL, REST APIs, and automation tools.
• Strong understanding of Jira workflows, schemes, automation, and advanced configurations.
• Experience with Confluence space management, permissions, and macros.
• Familiarity with ITIL practices and ticketing systems.
• Experience with Linux, Bash, and Unix command line.
• Exposure to DevOps practices and public cloud environments (AWS preferred).
• Comfortable working in agile and scrum-based teams.
• Excellent interpersonal, stakeholder communication, and documentation abilities.
• Atlassian Cloud certifications for system & Org admins (preferred).
• Experience with API scripting or automation using Atlassian REST APIs (preferred).
• Familiarity with Atlassian Marketplace apps and integration with third-party tools (preferred).
• Familiarity with AI-powered features in Atlassian tools (preferred).
• Hands-on experience with AWS services (EC2, Lambda, S3, RDS) (preferred).
• Proficiency in scripting languages such as Python, JavaScript, or Groovy (preferred).
• Experience with PostgreSQL and Jira add-on development (preferred).
• Exposure to CI/CD pipelines and DevOps tooling (preferred).
• Knowledge of data migration strategies from on-premise to cloud (preferred).
• Understanding of ITSM practices and Agile frameworks (preferred).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT