AS400 Synon Application support Engineer
Posted 1 day ago by Purple Drive Technologies LLC
Negotiable
Undetermined
Remote
Remote or Schaumburg, Illinois
Summary: The AS400 Synon Application Support Engineer is responsible for providing L2/L3 production support for AS400-based applications, focusing on incident analysis, bug fixes, and system performance monitoring. The role requires strong technical skills in COBOL, RPG, and DB2/400, along with experience in application maintenance and production support. Collaboration with cross-functional teams and adherence to change management processes are essential components of the position. Familiarity with healthcare systems and claims processing is preferred but not mandatory.
Key Responsibilities:
- Provide L2/L3 production support for AS400-based applications.
- Perform incident analysis, root cause identification, and resolution.
- Work on bug fixes, minor enhancements, and code deployments.
- Monitor batch jobs, interfaces, and system performance.
- Support data corrections and production issue troubleshooting.
- Collaborate with cross-functional teams (business, QA, DevOps).
- Ensure adherence to change management and release processes.
- Handle on-call support and critical production issues.
- Maintain documentation, knowledge base, and support runbooks.
- Participate in continuous improvement and system stability initiatives.
Key Skills:
- Strong hands-on experience in COBOL, RPG (RPG III / RPG IV), CLLE.
- DB2/400 (DB2400) knowledge.
- SQL Programming skills.
- Experience with SYNON / CA 2E and Query/400.
- Deep knowledge of AS400 (IBM iSeries) architecture and environment.
- Experience in application maintenance and production support.
- Strong understanding of job scheduling, batch processing, job queues, spool files, debugging, and system logs.
- Experience with Change Management tools (preferred: ALDON).
- Good knowledge of FTP processes and protocols for file transfer.
- Strong debugging and performance tuning capabilities in legacy systems.
- Preferred: Experience working in RxClaim / PBM domain, familiarity with healthcare systems and claims processing, exposure to incident/problem management tools (ServiceNow, Remedy), knowledge of modernization approaches (Mainframe/AS400 to Cloud).
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Must Have Technical/Functional Skills
Strong hands-on experience in:
o COBOL, RPG (RPG III / RPG IV), CLLE
o DB2/400 (DB2400)
o SQL Programming
o SYNON / CA 2E
o Query/400
Deep knowledge of AS400 (IBM iSeries) architecture and environment
Experience in application maintenance and production support
Strong understanding of:
o Job scheduling, batch processing, job queues
o Spool files, debugging, system logs.
Experience with Change Management tools (preferred: ALDON)
Good knowledge of FTP processes and protocols for file transfer
Strong debugging and performance tuning capabilities in legacy systems
Preferred Skills
o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain.
o Familiarity with healthcare systems and claims processing
o Exposure to incident/problem management tools (ServiceNow, Remedy, etc.)
o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.
Roles & Responsibilities
AS400 Synon with Production Support experience
Provide L2/L3 production support for AS400-based applications.
Perform incident analysis, root cause identification, and resolution.
Work on bug fixes, minor enhancements, and code deployments
Monitor batch jobs, interfaces, and system performance.
Support data corrections and production issue troubleshooting.
Collaborate with cross-functional teams (business, QA, DevOps)
Ensure adherence to change management and release processes.
Handle on-call support and critical production issues
Maintain documentation, knowledge base, and support runbooks.
Participate in continuous improvement and system stability initiatives