Application system Technical Analyst
Posted 1 week ago by PamTen Inc
Negotiable
Undetermined
Remote
Remote
Summary: The Application System Technical Analyst role focuses on providing technical support, configuration, and maintenance for healthcare applications, specifically Dragon Medical One and related technologies. The position involves managing small to mid-sized projects, collaborating with stakeholders, and performing essential functions independently. The analyst is expected to maintain applicable certifications and support various operational goals through effective communication and documentation. This role requires a blend of technical expertise and project management skills within a remote working environment.
Key Responsibilities:
- Provide technical support, configuration, and ongoing maintenance for healthcare applications and related technologies.
- Manage small to mid-sized projects related to healthcare applications.
- Analyze, diagnose, and resolve incidents and issues in accordance with service levels.
- Gather, validate, and translate business and technical requirements into specifications.
- Configure, test, install, implement, monitor, and maintain systems and applications.
- Document workflows and recommend design solutions to support business needs.
- Partner with external vendors for third-party application support.
- Serve as a project manager for small to mid-size projects.
- Collaborate with peers, stakeholders, and vendors to achieve goals.
- Adhere to documentation and change management standards.
- Assist in developing testing plans and training materials.
- Participate in on-call rotations and command center activities.
- Work with project requesters to define and deliver minimum viable products.
- Request and coordinate resources for projects using the ServiceHub Resource Planning process.
Key Skills:
- Proficiency in Microsoft Office Suite, including Excel, Visio, Project, PowerPoint, and Word.
- In-depth business and application knowledge and experience.
- Knowledge of system analysis and operating systems.
- Skilled in assessing needs and determining the best approach through documentation.
- Ability to define problems and collect data to draw valid conclusions.
- Ability to read and interpret industry periodicals, professional journals, and regulations.
- Experience in a related field or actively working toward a bachelor's degree with four years of experience.
- Certification in one or more Epic applications and ongoing maintenance of certification.
- Preferred: Bachelor's degree in information technology, healthcare, business, or related field.
- Proficiency with Microsoft 365 tools for documentation and collaboration.
- Excellent communication skills.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Role: Application system Technical Analyst
Location: Remote
Responsibilities
- The Dragon Copilot Analyst position is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications, Dragon Medical One (DMO) dictation, Dragon Copilot AI Ambient Listening solutions, and related technologies throughout their full lifecycle. This includes access, provisioning, implementation, testing, training, optimization, support, and maintenance. The role will work with teams to manage small to mid-sized projects related to these applications and technologies. This position also performs essential functions and tasks independently under minimal supervision.
- The Staff Application Analyst is responsible for providing technical support, configuration, and ongoing maintenance for assigned healthcare applications and related technologies throughout their full lifecycle. This includes application selection, implementation, optimization, support, archival, and decommissioning. The role may also manage small to mid-sized projects related to these applications and technologies. As required, the analyst maintains applicable certifications (e.g., Epic).
- This position performs essential functions independently under minimal supervision. The caregiver is expected to carry out standard duties with limited direction while exercising sound judgment and initiative.
- Essential Functions
- Provides application and technical support by analyzing, diagnosing, and resolving incidents, issues, and problems in accordance with established service levels and department standards.
- Works with stakeholders to gather, validate, and translate business and technical requirements into clear design and development specifications, while supporting product management activities.
- Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
- Documents current and future-state workflows and recommends technical and functional design solutions to support business needs.
- Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
- Serves as a project manager for small to mid-size projects involving multiple teams and completes related project management functions.
- Collaborates effectively with peers, internal stakeholders, external partners, and vendors to achieve project and operational goals.
- Adheres to documentation, change management, and configuration management standards.
- Assists in the development and maintenance of testing plans and test scripts to validate system functionality, outputs, and integrity.
- Participates in the creation and delivery of training materials and knowledge-based documentation for peers, end users, and other team members.
- Configures and integrates electronic and mechanical hardware with software solutions to meet defined functional requirements.
- Develops an understanding of business reporting needs and supports reporting solutions for end users.
- Participates in on-call rotations and command center activities, as applicable.
- Attends and actively participates in team, project, and department meetings to promote communication, collaboration, and information sharing.
- Works with project requesters to define and deliver minimum viable products (MVPs) for requests submitted in ServiceHub.
- Requests and coordinates resources for projects and enhancement efforts using the ServiceHub Resource Planning process
- Skills
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
- Possesses in-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining through documentation what the best approach might be
- Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
- Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Skills
Must have
- Experience
- related work experience or
- Actively working toward a bachelor's degree with four (4) years of experience in a related field.
- Requires certification in one or more Epic applications and ongoing maintenance of certification, as applicable.
- Preferred Qualifications
- EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
- EXPERIENCE: work experience or actively working towards a bachelor's degree with 4 years' experience working within a related area.
- Proficiency with Microsoft 365 tools, including Excel, Word, Teams, and PowerPoint, for documentation, communication, and collaboration.
- Requirements
- Operate computers and other IT equipment requiring the ability to move finger and hands
- See and read computer monitors and documents
- Remain sitting or standing for long periods of time to preform work
Nice to have
- Excellent communication skills