Application Support Lead
Posted 1 day ago by Identify Solutions
£440 Per day
Outside
Remote
United Kingdom
Summary: My market leading client is seeking an Application Support Lead for a 6-month remote contract. The ideal candidate will have a consultancy background, with experience in the medical sector or NHS being a significant advantage. The role focuses on improving application support processes and ensuring performance delivery for the CIMS product.
Key Responsibilities:
- Delivery performance assessed, maintained and improvements made where appropriate for the CIMS product.
- Application support process reviewed and improved, resulting in faster turnaround of prioritised tickets for users.
- Improved coms/visibility to users regarding progress of issues raised.
- Stable maintenance schedule for the system defined, established and well documented.
- Application support processes aligned to best practice.
- Mechanisms and monitoring set up to understand performance and continually improve/iterate.
Key Skills:
- Experience in application support, ideally within a consultancy environment.
- Familiarity with the medical sector or NHS.
- Strong communication skills for user interaction and issue resolution.
- Ability to assess and improve performance delivery.
- Knowledge of best practices in application support processes.
Salary (Rate): £440 daily
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Application Support Lead
Duration : 6 Months
Location : Remote
Rate : £425 - £440 per day DOE
Status : OUTSIDE IR35
Clearance : N/A
Start Date: ASAP
Summary: My market leading client are looking to secure the services of an Application Support Lead. Ideally coming from a consultancy background, any experience working in the medical sector or for the NHS would be a big advantage.
Key Responsibilities:
- Delivery performance assessed, maintained and improvements made where appropriate for the CIMS product.
- Application support process reviewed and improved, resulting in faster turnaround of prioritised tickets for users.
- Improved coms/visibility to users regarding progress of issues raised.
- Stable maintenance schedule for the system defined, established and well documented.
- Application support processes aligned to best practice.
- Mechanisms and monitoring set up to understand performance and continually improve/iterate.
If you’d like more information on the assignment, please drop me an email Adam.Rees@IdentifySolutions.co.uk – or give me a call on 07400 28 3333.