Application Support Engineer
Posted Today by Caraffi
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Application Support Engineer role focuses on supporting the implementation of Oracle HCM and UKG Workforce Management for a global technology and retail business. The position involves collaborating with Payroll and HR teams, managing vendor relationships, and continuously improving support frameworks. The engineer will play a crucial role in ensuring the success of the HCM system for over 15,000 employees. This role offers opportunities for shaping the support function at 2nd and 3rd level support.
Key Responsibilities:
- Collaborating directly with Payroll and HR teams to troubleshoot and refine end-to-end processing.
- Utilising expertise to support and maintain key performance metrics for Oracle HCM and UKG Workforce Management systems.
- Executing configuration and code changes with a holistic view of business processes and system architecture.
- Continuously improving the support framework through automation and self-service capabilities.
- Managing vendor relationships and assisting in the technical design of new customer requirements.
Key Skills:
- In-depth experience supporting an Oracle HCM implementation.
- Background in IT infrastructure and Cloud-based solutions.
- Exemplary customer service-focused approach.
- Strong interpersonal skills and effective communication.
- Ability to work with senior stakeholders.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Oracle HCM - Application Support - Primarily Remote - Flexible Day Rate
Our client, a globally recognised technology and retail business, is seeking an Application Support Engineer to support a new implementation of Oracle HCM and UKG Workforce Management. This business is developing and executing a technical vision to improve the key services that support the wider organisation of over 15,000 employees. HCM is the first major step in this strategy and we need a strong support team to ensure its success.
As an Application Support Engineer for HCM, you will be a key part of a new support function, with opportunities to shape the function for excellence at 2nd & 3rd level support. You will be:
- Collaborating directly with Payroll and HR teams to troubleshoot and refine end-to-end processing, from UKG time-entry to final BACS generation.
- Utilising your expertise to support and maintain key performance metrics for the Oracle HCM and UKG Workforce Management systems.
- Executing configuration and code changes with a holistic view of our business processes and system architecture.
- Continuously improving our support framework through automation, self-service capabilities, and packaging routine tasks for 1st-level teams.
- Managing vendor relationships, driving the escalation process, and assisting in the technical design of new customer requirements.
You will have:
- In depth experience supporting an Oracle HCM implementation including incidents, problem/root cause and changes.
- A background in IT infrastructure and Cloud-based solutions.
- Exemplary customer service-focused approach.
- Strong interpersonal skills, initiative, effective communication, negotiating ability, influencing, and team working.
- Comfortable working, presenting and collaborating with senior stakeholders.