Application Support
Demonstrates a extensive level of abilities with, and/or a proven record of success in the following areas:
Possessing experience in application support with industry knowledge of ITIL service management principles;
Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix;
Responsibility for delivering technically diagnosis and solution prescription within a specific technology expertise and assigned applications;
Demonstrating technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;
Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .
NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others;
Possessing technical capabilities, analytical skills and application knowledge;
Being able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented; and,
Managing multiple conflicting deadlines and competing priorities.
Building and maintaining relationships within the team and throughout the firm.
Demonstrates a extensive level of abilities with, and/or a proven record of success in the following softwares/programs:
Kubernetes experience or Azure Kubernetes Services is a MUST (CKA certification preferred)
Containerization (e.g. Docker) experience is a MUST
Microsoft Azure DevOps (CI/CD pipeline knowledge) is a MUST (AzDo certification preferred)
Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a MUST
.
NET framework code experience (operational understanding); Intermediate level
Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level
Terraform or ARM templates; Nice to have
Experience creating Linux shell scripting or Powershell scripting; Experience with authoring new powershell scripts
Experience with kusto query language (KQL);
Splunk (write queries and understand the data returned);
Cyberark (manage servers via RDP session); and,
ITIL framework understanding (or comparable ITSM framework).