Application Support Engineer - Idox Uniform - Local Government - £300 Per Day - 6 Month Contract

Job Description

You will be responsible for supporting and maintaining the Idox Uniform application, ensuring the platform remains stable, available and fit for purpose. Working closely with business users, third-party suppliers and internal IT teams, you will provide day-to-day application support, troubleshoot issues and help deliver ongoing improvements to this business-critical system.

Key Responsibilities

• Provide day-to-day support for the Idox Uniform application.
• Investigate, diagnose and resolve application incidents, problems and service requests.
• Support users across Planning, Building Control and other Regulatory Services teams.
• Assist with application upgrades, patches and releases.
• Carry out application configuration and user administration.
• Liaise with Idox and third-party suppliers to resolve technical issues.
• Support system integrations and data troubleshooting where required.
• Produce and maintain technical and user documentation.
• Contribute to the continuous improvement of application support processes.

Key Skills

• Previous experience as an Application Support Engineer, Systems Support Analyst or Application Analyst.
• Hands-on experience supporting Idox Uniform.
• Experience working within a UK Local Authority or Local Government environment.
• Strong experience with incident, problem and change management.
• Knowledge of SQL for troubleshooting and data investigation would be advantageous.
• Experience supporting business-critical applications.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage a varied workload.