Summary: The Application Support Operations Engineer role focuses on supporting and maintaining a suite of applications using C# .NET, ensuring their stability and performance. The position requires a proactive approach to problem-solving and service improvement, along with strong communication skills to interact with senior leadership. The role is contract-based for 12 months and is classified as inside IR35. The position is fully remote.

Key Responsibilities:

• Conduct the lifecycle management of assets, including infrastructure, software, intellectual property, licenses, and warranties.
• Help define, analyze, plan, forecast, measure, maintain, and continuously improve the availability and performance of services.
• Manage service changes, configuration items, organizational changes, supplier changes, and associated documentation.
• Identify opportunities for service and business improvement, implementing solutions to enhance efficiency.
• Respond to service requests, ensuring proper prioritization and detailed investigations to resolve issues effectively.
• Take ownership of problems and proactively resolve technical issues, ensuring that technical solutions align with business requirements.
• Analyze problems and help identify appropriate solutions to enhance service delivery.
• Focus on the entire lifecycle of service delivery, including designing, developing, delivering, and operating services.
• Demonstrate knowledge of service management frameworks, principles, and processes.
• Ensure the use of appropriate tools and techniques to maintain, execute, and report tests.

Key Skills:

• Minimum of 2 years of experience as a programmer or support engineer in a similar environment.
• Excellent written and verbal communication skills, with the ability to produce reports and deliver presentations to senior leadership and large groups.
• Strong ability to analyze complex business requirements, propose solutions, and make informed recommendations.
• Proven experience in making decisions based on business priorities, constraints, and available information.
• Demonstrated ability to check progress against targets, report as necessary, and take corrective action when needed.
• Proven expertise in C# .NET and related technologies, with experience in using cloud components.
• Familiarity with front-end web development (HTML, CSS, JavaScript) for improving user experience.
• Solid experience with automated testing tools and techniques, particularly test-driven development, continuous integration, and continuous delivery.
• Extensive experience with build pipelines and related tools, ensuring efficient and automated software delivery.
• Experience in system design, including designing solutions with medium levels of risk, impact, and technical complexity.
• Hands-on experience with web APIs and designing scalable solutions.
• Ability to select appropriate design standards, methods, and tools, including cloud technologies (e.g., Azure, AWS, Google Cloud).
• Proven experience in building scalable, cloud-hosted web applications.
• Understanding of cloud features and how to incorporate them into software design.
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent professional experience).
• Certifications in Cloud technologies (Azure, AWS, Google Cloud) are a plus.
• Familiarity with service management frameworks and industry best practices.

Salary (Rate): £400

City: Bristol

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT