Application Support Engineer - Banking

Application Support Engineer - Banking

Posted 6 days ago by 1756367377

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Negotiable
Outside
Remote
USA
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Summary: The Application Support Engineer - Banking serves as the technical lead for RTP Rail TechOps, focusing on incident response, mentoring offshore engineers, and enhancing monitoring and documentation processes. This role requires collaboration between TechOps and development teams to ensure the reliability of RTP services. The engineer will also be responsible for troubleshooting, ticket management, and driving continuous improvement initiatives. The position is fully remote and emphasizes technical leadership and strategic oversight in a banking context.

Key Responsibilities:

  • Build deep expertise in RTP integrations and transaction flows.
  • Establish cross-functional relationships across payment rail teams.
  • Own escalation decisions and handoffs from TechOps to development.
  • Mentor offshore engineers.
  • Lead postmortems, RCA reviews, and playbook updates.
  • Monitor SiteScope and Splunk alerts for system health and transaction anomalies.
  • Perform initial triage using documented playbooks.
  • Escalate critical issues to on-call development and leadership.
  • Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.
  • Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.
  • Log and manage incidents in ServiceNow and Confluence.
  • Ensure smooth shift handovers with detailed documentation.
  • Own EST to IST shift transitions and knowledge continuity.
  • Lead L2 troubleshooting for RTP services and integrations.
  • Evaluate customer impact of unplanned dependency outages, and planned maintenance.
  • Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate).
  • Drive RCA and postmortem processes for critical incidents.
  • Maintain and improve technical documentation and playbooks.
  • Enhance Splunk alerting and dashboard visibility.
  • Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations.
  • Develop automation scripts for monitoring.
  • Define and maintain SLO-based alerting thresholds.
  • Participate in 24x7 on-call rotation.
  • Partner with development teams to improve CI/CD reliability and observability.

Key Skills:

  • Java/Springboot, REST API debugging, AWS (Aurora, ECS, Lambda)
  • Splunk, SiteScope
  • Grafana, Snowflake
  • Kafka, MQ, Networking, SQL
  • Linux, Oracle
  • Mainframe, COBOL, CICS, DB2
  • ServiceNow, Confluence

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Application Support Engineer - Banking
Job Category: Application Dev.

Location: 100% Remote

Duration: 15+ Months (Extendable)

Must Have

  • AWS, Containers, Java, Java Spring Boot, Linux, Messaging/Eventing (MQ + Kafka), Networking, SiteScope, Splunk, & SQL.

Job Description

RTP Application Support Engineer III (Onshore: Technical Lead and Sr TechOps)

Role Summary:
Serves as the technical lead for RTP Rail TechOps, overseeing incident response, mentoring offshore engineers, and driving continuous improvement across monitoring, tooling, and documentation. Acts as a strategic liaison between TechOps and development teams supporting RTP services.

Key Responsibilities:

Leadership & Strategy

  • Build deep expertise in RTP integrations and transaction flows.
  • Establish cross-functional relationships across payment rail teams.
  • Own escalation decisions and handoffs from TechOps to development.
  • Mentor offshore engineers.
  • Lead postmortems, RCA reviews, and playbook updates.

Incident Monitoring & First Response

  • Monitor SiteScope and Splunk alerts for system health and transaction anomalies.
  • Perform initial triage using documented playbooks.
  • Escalate critical issues to on-call development and leadership.

Troubleshooting & Analysis

  • Investigate API errors, transaction failures, and infrastructure issues using Splunk, database queries, and admin tools.
  • Run SQL queries on RTP-related databases (Aurora or equivalent) to validate data integrity.

Ticket Management & Shift Coverage

  • Log and manage incidents in ServiceNow and Confluence.
  • Ensure smooth shift handovers with detailed documentation.
  • Own EST to IST shift transitions and knowledge continuity.

Technical Leadership

  • Lead L2 troubleshooting for RTP services and integrations.
  • Evaluate customer impact of unplanned dependency outages, and planned maintenance.
  • Collaborate with SRE and DevOps teams to debug containerized services (e.g., AWS/ECS/Fargate).
  • Drive RCA and postmortem processes for critical incidents.
  • Maintain and improve technical documentation and playbooks.

Tooling & Automation

  • Enhance Splunk alerting and dashboard visibility.
  • Collaborate with SRE/DevOps to improve SiteScope/Splunk alerts & configurations.
  • Develop automation scripts for monitoring.
  • Define and maintain SLO-based alerting thresholds.

On-Call & Reliability

  • Participate in 24x7 on-call rotation.
  • Partner with development teams to improve CI/CD reliability and observability.

Key Skills:

  • Java/Springboot, REST API debugging, AWS (Aurora, ECS, Lambda)
  • Splunk, SiteScope
  • Grafana, Snowflake
  • Kafka, MQ, Networking, SQL
  • Linux, Oracle
  • Mainframe, COBOL, CICS, DB2
  • ServiceNow, Confluence
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