Application Support Associate - Level 1

Key Responsibilities

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Answer technical support issues and work on tickets.
• Assist with the distribution of hardware across the country.
• Provide proactive customer service and support changes or enhancements to documentation standards.

Key Requirements and Technology Experience

• Willingness to learn.
• Team player with the ability to collaborate.
• 1-3 years IT experience.
• 5 years in customer service.
• Strong knowledge of Intune, Active Directory, Windows 11, Office 365, and Azure.
• Excellent customer service skills and ability to communicate effectively with clients.
• High School Diploma with technical experience.
• Any applicable IT certification preferred.