Application Support Analyst IV - Irvine, CA ( Remote)
Posted 1 day ago by 1763639948
Negotiable
Outside
Remote
USA
Summary: The Application Support Analyst IV role is a remote position focused on providing two-tier support for applications, assisting end users, and resolving production issues. The candidate will be responsible for maintaining job schedules, training new employees, and monitoring performance metrics. This position requires extensive experience in application support and troubleshooting, along with a strong understanding of database principles and SQL. The role also involves on-call support responsibilities and participation in strategic planning for application maintenance.
Key Responsibilities:
- Provide two-tier support to applications and assist end users in resolving production issues.
- Maintain job schedules and troubleshoot processes to resolve issues.
- Train new employees and provide expert knowledge on production processes.
- Document production applications and resolve application issues.
- Monitor performance metrics and identify root causes of technical issues.
- Participate in meetings and maintain applications for production.
- Support complex, multi-module, custom applications.
- Conduct troubleshooting and root-cause analysis.
- Utilize SQL and have knowledge of UNIX and networking.
- Manage incident, change, and problem management processes.
- Possess ITIL Foundation Certification (preferred) and experience with ITSM tools.
- Provide on-call support on a rotation basis for 24x7 support.
- Manage and optimize on-call schedules for support teams.
Key Skills:
- 8+ years of experience in application/production support.
- Understanding of database principles and extensive hands-on experience with SQL.
- Working knowledge of UNIX and networking.
- Experience with Java-based applications.
- Knowledge of Operating Systems, Middleware, DB, and Webservers.
- Incident, Change, and Problem Management experience.
- ITIL Foundation Certification (preferred).
- Experience with ITSM tools (Service Now, Remedy, or other ticketing tools).
- Command Center experience or managing major incident events.
- Willingness to provide on-call support for 24x7 operations.
- On-call scheduling experience.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Application Support Analyst IV
Location : Irvine, CA ( Remote)
Duration: 6+ months contract to hire
and oron sponsorship
Application Support Analyst IV
Our Client is search for an Application Support Analyst IV for a remote 6 month Contract.
Education: Bachelor s degree
Minimum Qualifications
- 8+ years related work experience in an application/production support role.
- Specialized Knowledge & Skills
- Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
- Provide training to various new employees and assist with expert knowledge on production processes.
- Document all production applications and resolve all application issues and answer all requests.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
- Experience of supporting complex, multi-module, custom applications.
- Experienced in troubleshooting and root-cause analysis.
- Understanding of database principals and extensive hands-on experience with SQL.
- Working knowledge of UNIX and networking, experience with Java based applications.
- Knowledge of Operating Systems, Middleware, DB, Webservers.
- Incident, Change, and Problem Management experience.
- ITIL Foundation Certification (Preferred.)
- Experience with ITSM Tools (Service Now, Remedy or other ticketing tools.)
- Command Center experience, or experience of managing major incident events, is desirable.
- Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.
- On-call scheduling experience, manage and optimize on-call schedule for support teams.