Job Title: AMS / Application Support Delivery Manager
- 10+ years of IT experience with 5+ years in AMS/Application Support leadership.
- Strong experience in application transition, managed services, and production support.
- Experience managing global teams, vendors, resources, and service delivery.
- Strong knowledge of ITIL, SLA/KPI, Incident, Problem, and Change Management.
- Hands-on technical background in Core Java, Spring Boot & React JS OR .NET/C# & React JS.
- Experience with REST APIs, SQL, DevOps/CI/CD, and enterprise applications.
- Experience with ServiceNow, Jira, or Azure DevOps preferred.
- Exposure to Azure/AWS/Google Cloud Platform preferred.
- Strong experience handling P1/P2 incidents and 24/7 production support.
- Excellent communication, stakeholder management, and leadership skills.
- ITIL certification preferred; PMP/Agile/Scrum certification is a plus.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior