Application Architect ServiceNow (CSM / S2P)
Posted 5 days ago by Experis UK
£695 Per day
Inside
Remote
London, England, United Kingdom
Summary: The role of Application Architect ServiceNow (CSM / S2P) involves leading the greenfield implementation of ServiceNow's Customer Service Management and Source-to-Pay modules. The position requires collaboration with stakeholders to define requirements and deliver scalable solutions in a digital transformation program. The ideal candidate will have proven experience in ServiceNow implementations and a strong understanding of platform architecture. This is a remote position based in the UK for a duration of 12 months.
Key Responsibilities:
- Lead or contribute to the end-to-end greenfield implementation of ServiceNow CSM and S2P modules.
- Collaborate with business and technical stakeholders to capture requirements, define scope, and translate needs into functional solutions.
- Configure, develop, and deploy out-of-the-box ServiceNow capabilities for CSM and S2P, minimizing customisation.
- Ensure seamless integration with existing systems and data sources where necessary.
- Support user acceptance testing, training, and change management activities.
- Provide expert guidance on platform governance, data modelling, workflow design, and automation opportunities.
- Deliver clear documentation and knowledge transfer to internal teams.
Key Skills:
- Proven experience in delivering ServiceNow CSM and/or S2P (Source-to-Pay) implementations - ideally greenfield projects.
- Strong understanding of ServiceNow platform architecture and best practices.
- Ability to work in fast-paced, multi-stakeholder environments.
- Excellent communication, problem-solving, and analytical skills.
- ServiceNow certifications in CSM and/or Procurement/Sourcing are a strong advantage.
Salary (Rate): £695 daily
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Role: Application Architect ServiceNow (CSM / S2P) Location: UK Remote Duration: 12 Months Day rate: £695 (Umbrella PAYE) Must be a UK National eligible for BPSS
About The Role
We are looking for a highly skilled ServiceNow Consultant with expertise in Customer Service Management (CSM) and Source-to-Pay (S2P) to support the greenfield implementation of both modules in a dynamic and collaborative environment. This is a key role in a major digital transformation programme, with a focus on designing and delivering robust, scalable solutions aligned to ServiceNow best practices.
Key Responsibilities
- Lead or contribute to the end-to-end greenfield implementation of ServiceNow CSM and S2P modules.
- Collaborate with business and technical stakeholders to capture requirements, define scope, and translate needs into functional solutions.
- Configure, develop, and deploy out-of-the-box ServiceNow capabilities for CSM and S2P, minimizing customisation.
- Ensure seamless integration with existing systems and data sources where necessary.
- Support user acceptance testing, training, and change management activities.
- Provide expert guidance on platform governance, data modelling, workflow design, and automation opportunities.
- Deliver clear documentation and knowledge transfer to internal teams.
Key Requirements
- Proven experience in delivering ServiceNow CSM and/or S2P (Source-to-Pay) implementations - ideally greenfield projects.
- Strong understanding of ServiceNow platform architecture and best practices.
- Ability to work in fast-paced, multi-stakeholder environments.
- Excellent communication, problem-solving, and analytical skills.
- ServiceNow certifications in CSM and/or Procurement/Sourcing are a strong advantage.