Amazon CX Engineer
Posted 2 days ago by Robert Half
Negotiable
Undetermined
Remote
United Kingdom
Summary: The Amazon CX Engineer role involves leading the design, implementation, and optimization of complex Amazon Connect solutions for a market-leading consultancy. This fully remote position requires deep technical expertise to guide customers through contact center transformations and develop advanced customer solutions. The engineer will also be responsible for technical design, architecture, and client-facing workshops. Strong programming skills and experience with Amazon Connect are essential for success in this role.
Key Responsibilities:
- Lead technical design and architecture for complex Amazon Connect implementations.
- Develop sophisticated contact flow solutions for advanced customer requirements including 3rd party integrations and SSO.
- Design and implement advanced Amazon integration.
- Create optimized forecasting, capacity planning, and scheduling solutions.
- Lead conversational design strategy and implementation.
- Guide customers through migration strategies from legacy contact center platforms.
- Lead client-facing technical workshops and advanced training sessions for client’s IT stakeholders.
- Collaborate with practice team members, supporting with technical queries for presales or in-flight projects as needed.
- Provide technical artifacts such as architecture designs.
- Serve as escalation point for complex technical challenges.
Key Skills:
- Experience building in Amazon Connect console.
- Strong Python or JavaScript programming skills.
- Advanced experience with infrastructure as code using CDK or Terraform.
- Integration patterns with external systems.
- CI/CD pipeline implementation for contact center solutions.
- Performance optimization and scaling strategies.
- Security architecture for contact center solutions.
- Custom development to extend Amazon Connect functionality.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Robert Half Technology are assisting a market leading consultancy to recruit several Amazon CX Engineer on a contract basis - fully remote - UK based
The Amazon CX Senior Engineer leads the design, implementation, and optimisation of complex full-stack Amazon Connect solutions. This position requires deep technical expertise to guide customers through sophisticated contact centre transformations.
Role
The Amazon CX Engineer will lead technical design and architecture for complex Amazon Connect implementations
- Develop sophisticated contact flow solutions for advanced customer requirements including 3rd party integrations and SSO
- Design and implement advanced Amazon integration
- Create optimised forecasting, capacity planning and scheduling solutions
- Lead conversational design strategy and implementation
- Experience with Amazon Connect Customer Profiles, Cases and Step by Step Guides
- Guide customers through migration strategies from legacy contact centre platforms
- Lead client facing technical workshops and advanced training sessions for client’s IT stakeholders (including solutions architects, network engineers, IT support etc)
- Collaborate with practice team members, supporting with technical queries for presales or in-flight projects as needed
- Provide technical artefacts such as architecture designs
- Serve as escalation point for complex technical challenges
Profile
The Amazon CX Engineer will have experience building in Amazon Connect console
- Strong Python or JavaScript programming skills
- Advanced experience with infrastructure as code using CDK or Terraform
- Integration patterns with external systems
- CI/CD pipeline implementation for contact centre solutions
- Performance optimisation and scaling strategies
- Security architecture for contact centre solutions
- Custom development to extend Amazon Connect functionality
Company
Fully remote - UK based
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.