Amazon Connect, IVR QA || Remote

Amazon Connect, IVR QA || Remote

Posted 1 week ago by 1755844091

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Negotiable
Outside
Remote
USA
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Amazon Connect Amazon Web Services (AWS) Application Programming Interface (API) Automation Continuous Integration and Continuous Delivery Interactive Voice Response Java (Programming Language) JavaScript (Programming Language) Management Python (Programming Language) qTest Scripting Software Testing Stakeholder Management Test Case

Summary: The role requires a seasoned software testing professional with over 7 years of experience, particularly in automation, Amazon Connect, and IVR testing. The candidate should possess strong analytical skills and proficiency in various scripting languages, along with experience in automated contact center testing using Cyara. Familiarity with API testing and CI/CD integration is also essential for this position.

Key Responsibilities:

  • Conduct software testing with a focus on automation.
  • Perform hands-on testing with Amazon Connect and IVR systems.
  • Utilize Cyara for automated contact center testing.
  • Manage test cases and defects using QTest.
  • Implement scripting for testing purposes using languages like Python, Java, or JavaScript.
  • Engage in API testing and CI/CD integration.
  • Communicate effectively with team members and stakeholders.

Key Skills:

  • 7+ years of experience in software testing with a focus on automation.
  • Hands-on experience with Amazon Connect and IVR testing.
  • Proven expertise in Cyara for automated contact center testing.
  • Experience with QTest for test case and defect management.
  • Proficiency in scripting languages like Python, Java, or JavaScript.
  • Familiarity with API testing and CI/CD integration.
  • Strong analytical and communication skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Required Qualifications:

7+ years of experience in software testing with a focus on automation.

Hands-on experience with Amazon Connect and IVR testing.

Proven expertise in Cyara for automated contact center testing.

Experience with QTest for test case and defect management.

Proficiency in scripting languages like Python, Java, or JavaScript.

Familiarity with API testing and CI/CD integration.

Strong analytical and communication skills.

Preferred Qualifications:

Experience with additional automation tools and frameworks.

Knowledge of broader AWS services.

Certifications in software testing or QA

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