Amazon Connect Develop
Posted 1 week ago by develop
Negotiable
Outside
Remote
United Kingdom
Summary: The Amazon Connect Developer role involves designing and developing voice solutions for an AWS contact center, requiring both technical expertise and leadership skills. The position is hands-on, focusing on building IVR and voice flows while influencing the overall Amazon Connect strategy. The developer will collaborate with internal teams and partners to ensure robust and scalable solutions. This role is remote and classified as outside IR35.
Key Responsibilities:
- Design and build IVR and voice flows within Amazon Connect
- Take ownership of the AWS contact centre platform, driving best practice and improvements
- Act as a technical lead, providing guidance on architecture and solution design
- Gather and translate business requirements into scalable technical solutions
- Work closely with internal teams and nearshore partners to deliver solutions
- Support and influence vendor/partner engagement, including capability discussions
- Contribute to the overall Amazon Connect strategy and roadmap
- Ensure solutions are robust, scalable, and aligned with AWS best practices
Key Skills:
- Proven experience building and delivering solutions in Amazon Connect
- Strong hands-on experience with IVR / voice flow development
- Experience working within AWS environments (Lambda, Lex, etc. beneficial)
- Ability to operate as both a developer and technical lead
- Experience gathering requirements and translating into technical delivery
- Comfortable working in a client-facing / stakeholder environment
- Someone who can bring ideas, structure, and leadership, not just delivery
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Amazon Connect Developer – Outside IR35 - remote in the UK
I’m working with a business who are building out their AWS contact centre capability and are looking for an experienced Amazon Connect Developer to take ownership of designing and developing voice solutions. This is a hands-on role with a strong element of thought leadership, where you’ll be shaping how Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows.
Responsibilities
- Design and build IVR and voice flows within Amazon Connect
- Take ownership of the AWS contact centre platform, driving best practice and improvements
- Act as a technical lead, providing guidance on architecture and solution design
- Gather and translate business requirements into scalable technical solutions
- Work closely with internal teams and nearshore partners to deliver solutions
- Support and influence vendor/partner engagement, including capability discussions
- Contribute to the overall Amazon Connect strategy and roadmap
- Ensure solutions are robust, scalable, and aligned with AWS best practices
What they’re looking for
- Proven experience building and delivering solutions in Amazon Connect
- Strong hands-on experience with IVR / voice flow development
- Experience working within AWS environments (Lambda, Lex, etc. beneficial)
- Ability to operate as both a developer and technical lead
- Experience gathering requirements and translating into technical delivery
- Comfortable working in a client-facing / stakeholder environment
- Someone who can bring ideas, structure, and leadership, not just delivery