Allocations Officer - Local Authority

About the Role

We are seeking an experienced Allocations Officer to join a busy Housing Services team. This is primarily a remote position, offering the flexibility of home working while supporting the allocation of social housing through a Choice Based Lettings (CBL) system.

The successful candidate will play a key role in ensuring housing is allocated fairly and efficiently, carrying out eligibility and suitability assessments, managing housing applications, and supporting customers in housing need.

Key Responsibilities

• Allocate social housing in accordance with housing legislation, policy, and procedures.
• Manage and process Choice Based Lettings (CBL) shortlists.
• Conduct pre-offer checks and assess applicant suitability.
• Provide advice, guidance, and support to customers regarding housing options.
• Maintain accurate records and update housing management systems.
• Liaise with housing providers, internal departments, and partner agencies.
• Support vulnerable applicants and contribute to positive housing outcomes.
• Ensure compliance with relevant legislation and organisational policies.

About You

• Experience in housing allocations, housing needs, homelessness services, or a similar customer-focused environment.
• Knowledge of social housing allocation processes and Choice Based Lettings.
• Understanding of housing legislation, including the Housing Act and homelessness duties.
• Strong organisational and case management skills.
• Excellent communication and customer service abilities.
• Experience using Microsoft Office applications and database or housing management systems.
• The ability to work independently and manage a varied workload in a fast-paced environment.