AI Solution Architect- Remote
Posted 7 days ago by 1752849688
Negotiable
Outside
Remote
USA
Summary: The AI Solution Architect role focuses on designing and implementing AI-driven solutions for CVS Health's contact center, leveraging Google Cloud Platform and Salesforce technologies. Candidates must possess extensive experience in AI projects and cloud integration, particularly with Kafka. The position is remote and offers a long-term contract lasting approximately 12-18 months. Ideal candidates will have a background in healthcare or related industries and must be hands-on in the technical AI space.
Key Responsibilities:
- Define end-to-end solutions for an AI-driven contact center.
- Integrate AI capabilities with existing systems, particularly Salesforce and Google Cloud Platform.
- Audit and explore AI bot responses to enhance user experience.
- Work within an Agile Release Train to develop innovative solutions.
- Extend and refactor existing capabilities to ensure AI compatibility.
Key Skills:
- Proven experience as a Solutions Architect.
- Strong background in AI and GenAI technologies.
- Expertise in Google Cloud Platform.
- Experience with Kafka for integration and streaming.
- Salesforce experience, particularly with Agent Force, is a plus.
- Hands-on technical experience in AI projects.
- Experience in healthcare or adjacent industries like finance or insurance.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: AI Solution Architect
Location: Remote
Duration: 6-12 months
Client: CVS health
Must be a true Solutions Architect....they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch
Must have Cloud and AI exp. Must have Google Cloud Platform exp.
really wants Salesforce exp. Huge plus with AgentForce but not required
Long term contract - into next year. Approx 12-18 months
New Agile Release Train in Agentic AI through Salesforce platform. Drives through their end to end AI Driven Contact Center.
They had been building in their Salesforce Contact Center to build parity, but moving to Train D working on more innovative solutions to optimizing experience in GPS program within CVS and across different systems they have to provide augmentation to call center reps and agent services to determine course of call.
They have a number of AI capabilities (IRIS - benefits AI), and tying to Salesforce Agent Force 2.0.
Extending and refactoring existing capabilities to make them AI compatible.
Determining, auditing, and exploring how AI Bots respond to users.
The Need:
- 2 AIs
- AI / GenAI
- Cloud Google Cloud Platform
- Must have exp with Integration with Kafka for integration / streaming
- Salesforce would be nice to see, but Agent Force has not been out very long.
- The technology in AI space refreshes itself every 6-9 months, hard to find folks that have long tenure with any given tech.
- MUST HAVE AI Project experience
- They need to have hands-on technical AI space
- Must be good with Cloud (Google Cloud Platform)
- Healthcare preferred or adjacent verticals such as Finance or Insurance.
- Open to 100% Remote (no travel expenses, but if local to a hub it might be helpful)
This role will define the end to end solutions for our AI driven contact center.