JOB SUMMARY
Vaco is currently seeking multiple AI Principal Technical Consultants for a 12M+ Contract opportunity that will be remote.
The AI Principal Technical Consultants will leverage deep ServiceNow expertise to architect, design, develop, and deploy AI-powered solutions across the ServiceNow platform, including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation.
The AI Principal Technical Consultants will serve as the technical lead for enterprise AI initiatives by mentoring development teams, ensuring solution quality, providing architectural guidance, and overseeing project delivery from design through implementation.
The AI Principal Technical Consultants will deliver consulting, integration, and enterprise AI solutions that enable intelligent automation, optimize business processes, and drive measurable business value across the organization.
JOB REQUIREMENTS
- ServiceNow SME (Subject Matter Expert)
- Developing / Architecting Solutions on the ServiceNow Platform
- ServiceNow Process Areas (expertise) – ITSM / ITOM / HRSD / CSM / SPM, etc. + AI / Automation Capabilities in 1+ Areas
- ServiceNow Development – Scripting / Workflow Development / AI Agent Configuration / Skill Development / Workflow Orchestration
- ServiceNow AI / Agentic AI
- Implementing ServiceNow AI Capabilities (Now Assist / AI Agents / Predictive Intelligence / Virtual Agent / NLU / Agentic AI Workflows)
- Designing AI / Intelligent Automation Solutions via ServiceNow AI Platform
- ServiceNow AI Roadmaps / Best Practices / Emerging Platform Capabilities
- AI / GenAI Technologies
- Generative AI / LLM Expertise – GenAI / LLM / Prompt Engineering / RAG / AI Governance
- Evaluating AI Architectures – Build vs. Configuration
- Architecture Decisions / Model Selection / Enterprise AI Design Tradeoffs
- Responsible AI / AI Governance / Security / Compliance
- Integration / Solution Architecture
- ServiceNow AI Capability Integration – 3 rd Party Applications / LLM Providers / Enterprise Data Platforms / APIs / Automation Tools
- Enterprise AI Solution Architecture – Architecting Scalable / Secure / Maintainable Solutions Across Multiple Technology Platforms
- Consulting / Leadership
- Technical Lead / Solution Architect on Enterprise ServiceNow Implementations
- Mentor Developers / Provide Architectural Guidance / Perform Technical Reviews / Ensure High-Quality Project Delivery
- Translating Business Requirements into Technical AI Solutions
- Executive Engagement
- Effectively Communicating AI Strategy / Business Value / ROI / Technical Recommendations to Executive / Technical Audiences
- Excellent Written / Verbal Communication Skills + Strong Stakeholder Management Abilities