Role Purpose
Establish and operationalize the production support model for AI platforms, agents, and services while integrating AI operations into existing ITSM, NOC, and support processes.
In-Scope Activities
- Enhance AI production support processes.
- support tiers, ownership models, and escalation paths.
- Maintain AI-related configuration items (CIs) within CMDB processes.
- Establish operational runbooks and support documentation.
- Coordinate handoff procedures between project and operations teams.
- Support root cause analysis and problem management activities.
- Monitor platform health, utilization, usage trends, and operational performance.
- Define service support metrics and reporting standards.
- Coordinate operational governance activities.
Deliverables
- AI Operations framework
- Support model documentation
- Monitoring standards
- Incident and escalation procedures
- CMDB/CI management process documentation
- Operational runbooks
- Service performance reporting
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified