AI Engineer Customer Experience (Webex Contact Center & Calabrio ONE)

Summary: The role of AI Engineer Customer Experience focuses on enhancing customer interactions through the Webex Contact Center and Calabrio ONE platforms. The position is remote, allowing for flexibility in work arrangements. The engineer will be responsible for developing and implementing AI solutions to improve customer service efficiency and effectiveness. This role requires a blend of technical expertise and a strong understanding of customer experience dynamics.

Key Responsibilities:

• Develop and implement AI solutions for Webex Contact Center and Calabrio ONE.
• Enhance customer service efficiency and effectiveness through AI technologies.
• Collaborate with cross-functional teams to integrate AI capabilities into existing systems.
• Analyze customer interaction data to identify areas for improvement.

Key Skills:

• Proficiency in AI and machine learning technologies.
• Experience with Webex Contact Center and Calabrio ONE.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a remote environment.

Salary (Rate): £52.50 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT