AI Developer Azure Automation Engineer
Posted 4 days ago by Estuate Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The AI Developer Azure Automation Engineer role focuses on designing, building, and maintaining intelligent automation solutions within the Microsoft Azure ecosystem, specifically for the Halo Service Desk. The position requires expertise in AI-driven workflows to analyze service desk tickets and automate technical documentation and operational procedures. The role aims to enhance service desk efficiency and reduce manual efforts through advanced automation techniques. Candidates should possess strong skills in Azure services, AI/ML, and scripting to succeed in this position.
Key Responsibilities:
- Design and develop AI-powered solutions that ingest Halo Service Desk tickets and generate structured runbooks.
- Build NLP/LLM-based models to classify incidents, summarize issues, identify root causes, and recommend remediation actions.
- Implement Retrieval-Augmented Generation (RAG) solutions using historical tickets, KB articles, SOPs, and technical documentation.
- Fine-tune prompts and workflows to improve runbook quality, consistency, and accuracy.
- Develop intelligent copilots or chat assistants for support teams.
- Create automated runbooks for incident resolution, user provisioning, patching, monitoring, and common support tasks.
- Develop event-driven workflows triggered by Halo ticket creation, updates, or escalations.
- Integrate Halo Service Desk APIs with Azure services.
- Extract ticket metadata, categories, priorities, comments, attachments, and resolution notes.
- Automate ticket enrichment, triage, assignment, and closure workflows.
- Sync generated runbooks back into Halo knowledge base or ticket records.
- Build pipelines to collect and clean ticket history and operational documentation.
- Maintain vector databases / search indexes for semantic retrieval.
- Improve runbook generation using feedback loops and resolved ticket outcomes.
- Ensure documentation is version-controlled and auditable.
- Implement secure authentication using Azure AD / Entra ID, Managed Identity, Key Vault, RBAC.
- Ensure compliance with organizational security and data governance standards.
- Apply logging, monitoring, and observability using Azure Monitor / Application Insights.
- Protect sensitive ticket data and customer information.
- Work with Service Desk teams, Infrastructure teams, DevOps, Security, and Business stakeholders.
- Gather requirements and convert support pain points into automation opportunities.
- Participate in Agile ceremonies, sprint planning, demos, and retrospectives.
- Produce technical documentation, architecture diagrams, and support handover materials.
Key Skills:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
- 3+ years of software development experience.
- 2+ years of hands-on experience with Microsoft Azure services.
- Experience building automation workflows and APIs.
- Strong programming skills in Python, C# / .NET, JavaScript / TypeScript, and PowerShell.
- Experience with REST APIs, JSON, OAuth, webhooks, and integrations.
- Understanding of IT Service Management (ITSM) processes: Incident, Request, Change, Problem Management.
- Experience with Git, CI/CD pipelines, and DevOps practices.
- Experience with Generative AI platforms such as Azure OpenAI Service, OpenAI APIs, LangChain / Semantic Kernel / AutoGen.
- Experience building RAG architectures using Azure AI Search, Cosmos DB, SQL Database, and Vector Databases.
- Experience integrating with Halo Service Desk or other ITSM tools such as ServiceNow, Jira Service Management, Freshservice, Zendesk.
- Knowledge of infrastructure automation tools like Terraform, Bicep, and ARM Templates.
- Familiarity with monitoring tools and IT operations processes.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
AI Developer Azure Automation Engineer (Halo Service Desk)
Job Type: Contract 6 Months+
Location: Remote
Position Summary
We are seeking a highly skilled AI Developer to design, build, and maintain intelligent automation solutions in the Microsoft Azure ecosystem.
The primary focus of this role is to develop AI-driven workflows that analyze Halo Service Desk tickets and automatically generate technical runbooks, remediation steps, operational procedures, and workflow automations.
This role combines expertise in Azure cloud services, AI/ML, scripting, ITSM integrations, and automation engineering to improve service desk efficiency, reduce manual effort, accelerate issue resolution, and standardize operational knowledge.
Key Responsibilities
AI Solution Development
- Design and develop AI-powered solutions that ingest Halo Service Desk tickets and generate structured runbooks.
- Build NLP/LLM-based models to classify incidents, summarize issues, identify root causes, and recommend remediation actions.
- Implement Retrieval-Augmented Generation (RAG) solutions using historical tickets, KB articles, SOPs, and technical documentation.
- Fine-tune prompts and workflows to improve runbook quality, consistency, and accuracy.
- Develop intelligent copilots or chat assistants for support teams.
Azure Automation Engineering
Build automation solutions using Azure-native services such as:
- Azure Functions
- Logic Apps
- Azure Automation
- Azure App Services
- Azure Kubernetes Service (AKS)
- Azure API Management
- Azure Event Grid / Service Bus
- Create automated runbooks for incident resolution, user provisioning, patching, monitoring, and common support tasks.
- Develop event-driven workflows triggered by Halo ticket creation, updates, or escalations.
Halo Service Desk Integration
- Integrate Halo Service Desk APIs with Azure services.
- Extract ticket metadata, categories, priorities, comments, attachments, and resolution notes.
- Automate ticket enrichment, triage, assignment, and closure workflows.
- Sync generated runbooks back into Halo knowledge base or ticket records.
Data Engineering & Knowledge Management
- Build pipelines to collect and clean ticket history and operational documentation.
- Maintain vector databases / search indexes for semantic retrieval.
- Improve runbook generation using feedback loops and resolved ticket outcomes.
- Ensure documentation is version-controlled and auditable.
Security, Governance & Compliance
- Implement secure authentication using Azure AD / Entra ID, Managed Identity, Key Vault, RBAC.
- Ensure compliance with organizational security and data governance standards.
- Apply logging, monitoring, and observability using Azure Monitor / Application Insights.
- Protect sensitive ticket data and customer information.
Collaboration & Delivery
- Work with Service Desk teams, Infrastructure teams, DevOps, Security, and Business stakeholders.
- Gather requirements and convert support pain points into automation opportunities.
- Participate in Agile ceremonies, sprint planning, demos, and retrospectives.
- Produce technical documentation, architecture diagrams, and support handover materials.
Required Qualifications
- Bachelor s degree in Computer Science, Engineering, Information Systems, or related field.
- 3+ years of software development experience.
- 2+ years of hands-on experience with Microsoft Azure services.
- Experience building automation workflows and APIs.
- Strong programming skills in one or more:
- Python
- C# / .NET
- JavaScript / TypeScript
- PowerShell
- Experience with REST APIs, JSON, OAuth, webhooks, and integrations.
- Understanding of IT Service Management (ITSM) processes: Incident, Request, Change, Problem Management.
- Experience with Git, CI/CD pipelines, and DevOps practices.
Preferred Qualifications:
Experience with Generative AI platforms such as:
- Azure OpenAI Service
- OpenAI APIs
- LangChain / Semantic Kernel / AutoGen
- Experience building RAG architectures using:
- Azure AI Search
- Cosmos DB
- SQL Database
- Vector Databases
- Experience integrating with Halo Service Desk or other ITSM tools such as ServiceNow, Jira Service Management, Freshservice, Zendesk.
Knowledge of infrastructure automation:
- Terraform
- Bicep
- ARM Templates
- Familiarity with monitoring tools and IT operations processes.