AEM - Content Operations Lead, Content Center of Excellence

Role Summary

Own the day-to-day operating engine of a global Content Center of Excellence.

You make the content lifecycle from intake to publish predictable, measurable, and scalable across Business Groups and regions.

You work across a multi-vendor ecosystem (delivery partner, localization, platform, and creative agencies) and report into Center of Excellence leadership.

Key Responsibilities

• Workflow and governance: Run the stage-gate content workflow from intake to publish. Put the governance framework, responsibility matrix, and service level agreements into daily practice. Move the Center of Excellence from Maturity Level 2 (Managed) to Level 3 (Defined).
• Intake and prioritization: Partner with Web Experience Leads on strategic intake. Manage the backlog, prioritization, and capacity across Business Groups using a Scrumban cadence.
• Cadence and stakeholders: Own the meeting rhythm, including Business Group tactical meetings, regional tactical meetings, and cross-Business Group strategic meetings. Set owners, agendas, and action tracking. Support executive status reporting to the Chief Marketing Officer.
• Vendor and partner management: Coordinate delivery, localization, and platform vendors. Hold them to service level agreements and deliverables, and resolve cross-vendor handoff issues.
• Metrics and reporting: Own the performance measurement framework, built around Time to Publish, Cost per Asset, and First-Pass Approval Rate. Publish dashboards and drive continuous improvement.
• Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity forecasting, and tool migrations.
• Risk and change management: Maintain the log of risks, assumptions, issues, and dependencies. Escalate blockers early, and lead change management and training for authors, coordinators, and project managers.

Required Qualifications

• 8+ years in content operations, digital operations, or program delivery, including at least 3 years leading a team or function.
• Hands-on experience with an enterprise content management system (Adobe Experience Manager preferred) and a work management tool (Workfront preferred).
• Proven track record managing multi-vendor, multi-region content delivery, including localization workflows.
• Strong command of Agile, Scrumban, and stage-gate models.
• Strong executive communication, including status reporting and steering updates.

Preferred Qualifications

• Experience in a global technology or hardware enterprise with multiple Business Groups.
• Background in setting up or scaling a Center of Excellence.
• Familiarity with content supply chain metrics, resource and capacity planning, and artificial intelligence assisted content workflows.

Core Competencies

• Operational rigor: process design, service level agreements, governance
• Influence without authority: works across Business Groups, regions, and vendors
• Data fluency: metric ownership and storytelling
• Executive presence: clear, concise, outcome-led