advocacy customer service benefit specialist

Summary: The Advocacy Customer Service Benefit Specialist is responsible for handling complex incoming and outbound calls with a focus on compassion and empathy. The role involves resolving customer inquiries related to benefit plans and financial impacts while utilizing exceptional listening skills. The position is remote and requires a strong understanding of various benefit options and their implications.

Key Responsibilities:

• Handle incoming complex calls or outbound appointment complex calls offering compassion and empathy.
• Use exceptional listening skills to identify the customer’s needs.
• Resolve customer needs or concerns related to clarification and education on specific benefit plans or program options.
• Address financial impacts of available plan options utilizing knowledge of payroll premiums, coinsurance, and copay.

Key Skills:

• Exceptional listening skills.
• Ability to handle complex customer inquiries.
• Knowledge of benefit plans and financial implications.
• Compassionate and empathetic communication skills.

Salary (Rate): £15.50 hourly

City: Lincolnshire

Country: United States

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other