Advisor Information Systems Architect - ServiceNow

Advisor Information Systems Architect - ServiceNow

Posted 3 days ago by W3Global

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Negotiable
Undetermined
Remote
Remote or Pennsylvania
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Ajax (Programming Language) Application Programming Interface (API) Cascading Style Sheets (CSS) Certified Scrum Master (CSM) Computer Science Configuration Management Databases Control Objectives For Information And Related Technology (COBIT) Data Governance Data Integrity Enterprise Architecture Extensible Markup Language (XML) Governance Risk Management And Compliance Information Architecture Information Systems Information Technology Infrastructure Library IT Service Management JavaScript (Programming Language) Lightweight Directory Access Protocols Management Mapping Software Mobile Application Development Naming Conventions Release Management Scalability Security Accounts Manager ServiceNow Software Development Stakeholder Management

Summary: The Advisor Information Systems Architect - ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, focusing on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Key Responsibilities:

  • Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
  • Define and enforce platform governance, including release management and security protocols.
  • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
  • Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
  • Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
  • Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
  • Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
  • Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures).
  • Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
  • Design and implement automated processes for populating the CMDB and managing service relationships.
  • Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
  • Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
  • Ensure that all integration and development efforts align with the ServiceNow Platform team's delivery expectations.
  • Facilitate design authority meetings and provide consultative guidance to development teams.
  • Develop and deliver SLA/KPI reports related to services and platform performance.
  • Monitor how IT support teams leverage CMDB data and provide training as needed.
  • Drive continual improvement of ITSM processes and platform capabilities.

Key Skills:

  • Bachelor's Degree in Computer Science, Information Systems, Business Management, or a related discipline.
  • 5+ years supporting ITSM processes.
  • 3+ years of hands-on experience with ServiceNow platform development and discovery tools.
  • 3+ years designing and implementing integrations with third-party tools.
  • 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
  • ServiceNow Certified System Administrator (CSA) (Preferred).
  • Certified Implementation Specialist (CIS) (Preferred).
  • Certified Application Developer (CAD) (Preferred).
  • ITIL, COBIT, Six Sigma, PMP (Preferred).

Salary (Rate): £50.00/HOUR

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Summary

The Advisor Information Systems Architect - ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.

Your role in our mission

  • Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs

  • Define and enforce platform governance, including release management and security protocols

  • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance

  • Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.

  • Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).

  • Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.

  • Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.

  • Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)

Architect & Platform Strategy

  • Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.

  • Define and enforce platform governance, including release management and security protocols.

  • Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.

Integration & Development

  • Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.

  • Design and implement automated processes for populating the CMDB and managing service relationships.

  • Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.

Collaboration & Stakeholder Engagement

  • Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.

  • Ensure that all integration and development efforts align with the ServiceNow Platform team's delivery expectations.

  • Facilitate design authority meetings and provide consultative guidance to development teams.

Reporting & Continous Improvement

  • Develop and deliver SLA/KPI reports related to services and platform performance.

  • Monitor how IT support teams leverage CMDB data and provide training as needed.

  • Drive continual improvement of ITSM processes and platform capabilities.

What we're looking for

  • Bachelor's Degree in Computer Science, Information Systems, Business Management, or a related discipline.

  • 5+ years supporting ITSM processes.

  • 3+ years of hands-on experience with ServiceNow platform development and discovery tools.

  • 3+ years designing and implementing integrations with third-party tools.

  • 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.

Certifications (Preferred)

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist (CIS)

Certified Application Developer (CAD)

ITIL, COBIT, Six Sigma, PMP

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