Adoption & Change Management Consultant

About the Role

We are seeking an experienced Adoption & Change Management Consultant to support a major Microsoft 365 Copilot transformation programme. This role will focus on driving user adoption, enabling cultural change, and ensuring business users are equipped to maximise the value of AI-powered tools across the organisation.

Key Responsibilities

• Deliver adoption and change management activities to support Microsoft 365 Copilot deployments.
• Facilitate training sessions, workshops, and office hours for end users.
• Develop persona-based use cases and business scenarios.
• Execute communication, engagement, and awareness campaigns.
• Support and coach Champion Networks and Change Agents across the business.
• Monitor adoption metrics and gather user feedback to drive continuous improvement.
• Assist with backlog refinement and sprint planning activities.
• Support operational readiness and cultural transformation initiatives.
• Deliver demonstrations of Microsoft Copilot and related technologies.
• Build materials and enablement content to support ongoing adoption.

Required Skills & Experience

• Proven experience delivering Adoption & Change Management (ACM) initiatives.
• Strong understanding of organisational change and user adoption strategies.
• PROSCI methodology experience (certification highly desirable).
• Experience supporting Microsoft 365 and Microsoft Copilot adoption programmes.
• Knowledge of Microsoft Copilot Studio.
• Experience delivering training, workshops, and end-user enablement activities.
• Ability to engage and influence stakeholders at all levels.
• Experience building and managing Champion Communities.
• Understanding of digital transformation and target operating model adoption.
• Strong communication, facilitation, and presentation skills.

Desirable Experience

• Experience working on AI transformation programmes.
• Knowledge of change impact assessments and adoption measurement.
• Experience within large enterprise environments.
• Familiarity with Agile delivery methodologies.