Adobe Workfront Systems Administrator
Posted 5 days ago by 1756185778
Negotiable
Outside
Remote
USA
Summary: The Adobe Workfront Systems Administrator role involves managing the Workfront support queue, providing user support, and ensuring the stability of the Workfront environment. The position requires a hands-on approach to system administration, user management, and continuous optimization of the platform. The ideal candidate should possess strong technical skills and thrive in a fast-paced environment. This is a long-term remote position with a focus on user support and system reliability.
Key Responsibilities:
- Own and manage the Workfront support queue: triage, resolve, and communicate ticket status with urgency and clarity.
- Provide direct user support, troubleshoot technical issues, and escalate to Adobe support when needed.
- Conduct regular system audits, maintain data integrity, and ensure platform stability.
- Stay current with Workfront releases and proactively test and communicate relevant updates.
- Manage user provisioning, deactivation, license allocation, and role-based access control.
- Configure and maintain teams, groups, layout templates, and visibility settings.
- Deliver user onboarding, training, and maintaining up-to-date documentation.
- Design and implement custom forms, workflows, approval processes, and intake queues.
- Build and maintain advanced dashboards and reports using text mode.
- Translate business requirements into scalable Workfront solutions.
- Identify and implement automation opportunities using native features or integrations.
- Collaborate with stakeholders to align Workfront capabilities with business goals.
- Support change management and drive user adoption of new features.
- Provide actionable insights through reporting and analytics.
Key Skills:
- Minimum of 3 years hands-on experience as a Workfront System Administrator.
- Hands-on support queue management experience.
- Experience with direct user support and troubleshooting.
- Strong understanding of Workfront architecture, object relationships, and data schema.
- Proficiency in text mode reporting, dashboard creation, workflow and custom form configuration.
- Demonstrated experience with user provisioning, license management, managing user roles, permissions, and visibility settings.
- Experience with Workfront upgrades and release readiness.
- Excellent communication skills with both technical and non-technical stakeholders.
- Self-starter with strong problem-solving skills and a continuous improvement mindset.
- Experience with Workfront Fusion or API-based integrations (desired).
- Familiarity with Workfront Proof, Scenario Planner, or Resource Management modules (desired).
- Exposure to Agile methodologies and project management best practices (desired).
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
ob Title: Adobe Workfront Systems Administrator
Employment Type: C2H (FTE Preferred)
Work Authorization Type: USC
Duration: Long-Term
Work Location (City/State): Remote
JOB DESCRIPTION:
We are seeking a hands-on, technically proficient Adobe Workfront System Administrator to join our team. This role is critical to the daily operations, user support, and continuous optimization of our Workfront environment. The ideal candidate is not only fluent in Workfront configuration but also thrives in a fast-paced, support-heavy environment with a strong sense of ownership and accountability. You'll be the go-to for user management, ticket resolution, and infrastructure reliability.
What You Will Do
- Own and manage the Workfront support queue: triage, resolve, and communicate ticket status with urgency and clarity.
- Provide direct user support, troubleshoot technical issues, and escalate to Adobe support when needed.
- Conduct regular system audits, maintain data integrity, and ensure platform stability.
- Stay current with Workfront releases and proactively test and communicate relevant updates.
- Manage user provisioning, deactivation, license allocation, and role-based access control.
- Configure and maintain teams, groups, layout templates, and visibility settings.
- Deliver user onboarding, training, and maintaining up-to-date documentation.
- Design and implement custom forms, workflows, approval processes, and intake queues.
- Build and maintain advanced dashboards and reports using text mode.
- Translate business requirements into scalable Workfront solutions.
- Identify and implement automation opportunities using native features or integrations.
- Collaborate with stakeholders to align Workfront capabilities with business goals.
- Support change management and drive user adoption of new features.
- Provide actionable insights through reporting and analytics.
| Skills and Experience Needed |
Required Qualifications
Minimum of 3 years hands-on experience as a Workfront System Administrator.
Hands on support queue management experience
Experience with direct user support and troubleshooting
Strong understanding of Workfront architecture, object relationships, and data schema.
Proficiency in text mode reporting, dashboard creation, workflow and custom form configuration.
Demonstrated experience with user provisioning, license management, managing user roles, permissions, and visibility settings.
Experience with Workfront upgrades and release readiness.
Excellent communication skills with both technical and non-technical stakeholders.
Self-starter with strong problem-solving skills and a continuous improvement mindset.
Desired:
Experience with Workfront Fusion or API-based integrations.
Familiarity with Workfront Proof, Scenario Planner, or Resource Management modules.
Exposure to Agile methodologies and project management best practices.