Acqueon Dialer Product Owner
Posted 3 days ago by 1764733593
Negotiable
Outside
Remote
USA
Summary: The role is for a Product Owner specializing in the Acqueon Dialer platform, requiring over 12 years of experience in Customer Service and auto-dialer campaign management. The candidate will lead initiatives within an Agile Scrum team, ensuring effective collaboration across various business functions to optimize campaign performance. Responsibilities include managing product backlogs, conducting UAT sessions, and providing production support. The position is remote and classified as outside IR35.
Key Responsibilities:
- Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
- Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
- Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
- Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
- Conduct and oversee UAT sessions with business partners to validate new functionality.
- Provide production support for incident resolution and defect management.
- Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
- Leverage data to tell a clear, compelling story and support informed decision-making.
Key Skills:
- Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
- Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
- Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.
- Acqueon Dialer platform experience.
- Twilio integration or communication platform experience.
- Healthcare industry background.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Role : (VERY VERY HIGH PRIORITY)
Location : Remote
Duration : Contract
Experience : 12+ years MUST
Seeking a seasoned Product Owner with a strong background in Customer Service and
proven expertise in auto-dialer campaign management. The ideal candidate will lead
initiatives independently, collaborate effectively within an Agile Scrum team, and drive
cross-functional alignment to ensure the seamless execution of dialer campaigns.
Key Responsibilities
Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign
performance and compliance.
Partner with business stakeholders across Marketing, Call Center Operations, Sales,
Compliance, and IT to define and deliver campaign strategies and enhancements.
Gather and document business requirements, translate them into actionable user
stories, and manage a well-prioritized product backlog.
Collaborate closely with developers and QA teams to ensure features are developed,
tested, and deployed according to specifications and sprint goals.
Conduct and oversee UAT sessions with business partners to validate new
functionality.
Provide production support for incident resolution and defect management.
Create and deliver professional presentation decks to communicate new or enhanced
capabilities to business stakeholders.
Leverage data to tell a clear, compelling story and support informed decision-making.
Qualifications
Extensive experience in Customer Service environments, with hands-on experience in
dialer operations.
Strong understanding of Agile methodologies, including sprint planning, backlog
grooming, and cross-functional collaboration.
Excellent written and verbal communication skills, with the ability to influence and
engage across all levels of the organization.
Mandatory :
Acqueon Dialer platform experience
Twilio integration or communication platform experience
Healthcare industry background
Location
Nearshore or Onshore only (No Offshore resources)