Account Opening Operations Lead

Summary: The Account Opening Operations Lead is responsible for ensuring the operational stability and continuous improvement of digital onboarding platforms for various banking products. This role involves managing incidents, coordinating with development teams, and leading a small operations team. The position requires strong stakeholder management and communication skills, along with a proactive problem-solving mindset. The role is remote and is set to last until March 2027, with full-time hours expected.

Key Responsibilities:

• Own the operational stability of account opening and digital onboarding applications
• Manage, prioritise and resolve incidents and operational backlog
• Perform root cause analysis and drive long-term fixes
• Coordinate bug fixes and enhancements with development teams
• Act as the main point of contact between business and IT stakeholders
• Lead and support a small operations team
• Introduce and maintain structured processes and documentation
• Ensure transparency and reporting via Jira and Confluence

Key Skills:

• Strong experience in IT operations, application support or delivery environments
• Fluent Italian speaker (C1 level or higher)
• Proven stakeholder management and communication skills
• Ability to manage multiple priorities in complex systems landscapes
• Hands-on, proactive problem-solving mindset
• Solid understanding of system integrations, APIs (REST / SOAP) and Java-based environments

Salary (Rate): undetermined

City: undetermined

Country: Romania

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT