Account Manager

Company Description Trippant is an award-winning strategic communications agency dedicated to helping innovative individuals and businesses excel. We specialise in creating commercial-first communication strategies that go beyond traditional PR, delivering measurable business outcomes. With expertise across sectors like sports, technology, entertainment, and sustainability, we work with clients ranging from international brands such as New Zealand Rugby, Cotality, Hilton, and News Corp to startups and small-to-medium enterprises. Our services include generating impactful media coverage, managing reputations, crafting social content, and driving engagement through speaking opportunities and awards. Trippant’s team of senior experts leverages lived experience and extensive networks to provide tailored communication solutions.

Role Description This is a fixed term remote role for an Account Manager. The Account Manager will be responsible for managing client relationships, developing and executing strategic communication plans, and ensuring client objectives are met. Responsibilities include coordinating campaigns, generating media coverage, fostering partnerships, managing timelines, and providing regular progress reports. The ideal candidate will collaborate across teams to ensure impactful campaigns and contribute to achieving client success. We are looking for an excellent communicator, a light-hearted eager team player and creative thinker who can lead and manage up as well as down. Someone keen to play a pivotal role as Trippant looks to scale in 2026, with a passion to solve our client’s communications and marketing challenges. You will be working with a range of people both internally and client side.

Your key responsibilities are to maintain close working relationships with clients, tracking workflow and managing deadlines. You will have a passion for securing media coverage with a track record of working with media to successfully place stories. You’ll have a desire to grow professionally, always looking to better processes and to deliver above and beyond. You will be across all delivery and know what is expected of you and your team, with opportunities to step up and lead, you’ll work closely with Account Directors to develop strategies and plans, as well as actively look for opportunities to grow and win new business.

More specifically, the role will require you to:

• Manage client conversations, briefs and updates and escalate issues within Trippant before they become issues
• Own and distribute weekly client reports with a full understanding and management of deadlines and ensure the team deliver the work needed and necessary
• Support our team and services to clients and provide an holistic support to them, being an ever-present problem solver
• Anticipate and identify potential project issues ahead of time
• Contribute to new business activities with existing and prospective clients
• Monitor the media landscape for new opportunities to sell and understand what different journalists, editors, and producers are looking to cover, to ensure our clients are a part of the wider media stories
• Awareness of all activity on each client account, being the first port of call internally and externally on a day-to-day basis
• Ensure the team understand their roles in projects, and manage their deadlines in a timely manner
• Manage the content and social profiles of a range of clients, vital to them building and maintaining reputations as thought leaders
• Ongoing pitching to media contacts and successfully landing and planning news stories
• Maintain and nurture relationships with media and ensure all information is up to date

About You:

• Excellent presentation and communication skills (verbal and written) with the ability to work with a wide variety of stakeholders
• Excellent organisational skills with the ability to determine key priorities in a busy environment
• An analytical mindset and comfortable with data
• Exceptional attention to detail
• Comfortable and confident working knowledge of Google Drive, with a keenness to learn new systems to make our workflow better, Monday.Com, Cision, News subscriptions, and Canva
• Creative with keen design eye, as well as in writing and proofing quality content and copy
• Independent self-starter
• A keen team player, easy to get on with and light hearted
• A problem solver with a strong ‘can-do’ attitude
• An ambitious person keen to learn and grow
• Native English fluency is essential
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritise tasks and to delegate them when appropriate
• Experience of maintaining and nurturing client relationships
• Proactively and continually learn about the sectors we work in and the products we offer
• Ability to manage multiple client projects and multi-channel campaigns
• Demonstrable experience of running PR campaigns and communication accounts
• Existing relationships with key national and consumer media across sport, tech and lifestyle
• Experience working across all digital communication platforms
• Sound understanding of both traditional and digital communications
• Experience working across sports, tech, data, and or climate in some capacity (desirable)
• Well disciplined and comfortable and confident in working alone and within a remote team