Job Responsibilities
- At least 5 years of experience playing a similar role with strong domain knowledge in issuing, acquiring, network operations & end-to-end Payment transaction flows
- Act as primary operational point of contact providing day-to-day BAU support for partners (acquirers, payment processors & aggregators)
- Ability to manage partner relationships and resolve complex issues for card transaction processing, interchange fees, settlement, disputes and file transfer, ensuring timely & accurate resolution
- Co-ordinate & complete semi-annual release certification to ensure compliance & readiness
- Play an imperative role in ensuring participants maintain compliance & remain in alignment with contractual agreements
- Lead, co-ordinate & manage onboarding a new participant to the network and decommissioning a participant from the network
- Execute strategic initiatives (infrastructure/data center moves, router upgrades, system migrations, acceptance improvement, product / regulatory implementations) by collaborating with internal teams and partners
- Report & track all system issues impacting partners and recommend improvements when necessary
- Address and resolve BAU operational challenges to maintain seamless payments operations
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Sales & Marketing
Seniority Level:
Senior