Account Executive - 6 month FTC

Summary: The Customer Experience Coordinator at Omnipresent will play a crucial role in shaping customer outcomes through proactive interactions and effective onboarding processes. This position involves managing customer relationships, simplifying operational processes, and collaborating with various teams to enhance the overall service experience. As the second Customer Success hire in the region, the role offers an opportunity to influence and improve customer satisfaction significantly. The ideal candidate will have a strong background in customer success or account management within a tech environment.

Key Responsibilities:

• Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience.
• Own and manage the customer relationship throughout the employee onboarding process.
• Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech.
• Ensure smooth, timely onboarding of new customers, as well as post go-live support.
• Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions.
• Communicating with customers, providing a sense of control and assurance, and gathering feedback.
• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Collaborate with the engineering and development team and troubleshoot technical issues raised by customers.
• Gauge customers’ levels of satisfaction with the company and provide feedback to the other teams regarding service improvements.
• Being the main point of contact between the company and our customers during the critical employee onboarding stage.

Key Skills:

• 2+ years customer success, customer experience, support, project management or account management experience in a scaling tech company.
• Proven track record of working in a highly dynamic customer-facing role.
• Experience in a multi-stakeholder environment.
• High level of accuracy and attention to detail even when juggling multiple priorities.
• Excellent communication/presentation skills and ability to build positive relationships.
• Ability to articulate complex ideas in a simplified way and provide clear guidance to clients.
• Problem-solving skills with a focus on building simple processes and maximizing automation.
• Flexibility to operate effectively with uncertainty and change.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other