3rd Line Desktop Support Engineer
Posted Today by Jobserve
£210 Per day
Undetermined
Remote
Bradford-On-Avon
Summary: The role of a 3rd Line Desktop Support Engineer focuses on providing advanced technical support in a Wintel environment within a busy enterprise support setting. The position is primarily remote, with occasional office attendance required for onboarding and meetings. The ideal candidate will have extensive experience in desktop support and a strong understanding of various technical tools and systems. This role is expected to last for three months, with the possibility of extension.
Key Responsibilities:
- Provide advanced technical support across end-user computing and infrastructure services.
- Manage and troubleshoot issues related to Windows 10/11 Enterprise.
- Support Active Directory (On-Prem & Azure/Entra) functionalities.
- Utilize Microsoft Intune & Autopilot for device management.
- Assist with virtual desktop environments and endpoint management tools.
- Implement and manage Group Policy and PowerShell scripts.
- Ensure security through Microsoft Defender for Endpoint and Windows Firewall.
- Support remote access and VPN configurations.
- Manage Exchange Online and Microsoft Teams support.
- Provide assistance with secure print and endpoint applications.
Key Skills:
- Advanced desktop support (3rd line) in Wintel environments.
- Windows 10/11 Enterprise support.
- Active Directory (On-Prem & Azure/Entra).
- Microsoft Intune & Autopilot (MDM).
- Virtual desktop environments (Hyper-V, RDS).
- Endpoint management tools (e.g., Ivanti).
- Group Policy (GPO) & PowerShell.
- SMB Shares & NTFS permissions.
- Microsoft Defender for Endpoint & Windows Firewall.
- Remote access & VPN support.
- Exchange Online (mailboxes, distribution groups, resources).
- Microsoft Teams support (including Teams Rooms).
- Secure Print & endpoint application support.
Salary (Rate): £210/day
City: Bradford
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
3rd Line Desktop Support Engineer - Wintel (Bradford/Remote)
Duration: 3 months (view to extend)
Rate: £210/day
Working Model: Remote (occasional office attendance - max 2 days/month, mainly for onboarding/meetings)
Location preference: Local to Bradford
We are looking for an experienced 3rd Line Desktop Support Engineer (Wintel) to join a busy enterprise support environment, providing advanced technical support across end-user computing and infrastructure services.
- Strong 3rd Line Desktop Support experience within a Wintel environment
Key Skills (core focus in bold)
- Advanced desktop support (3rd line) in Wintel environments
- Windows 10/11 Enterprise support
- Active Directory (On-Prem & Azure/Entra)
- Microsoft Intune & Autopilot (MDM)
- Virtual desktop environments (Hyper-V, RDS)
- Endpoint management tools (eg Ivanti)
- Group Policy (GPO) & PowerShell
- SMB Shares & NTFS permissions
- Microsoft Defender for Endpoint & Windows Firewall
- Remote access & VPN support
- Exchange Online (mailboxes, distribution groups, resources)
- Microsoft Teams support (including Teams Rooms)
- Secure Print & endpoint application support
Additional Skills (bonus)
- Networking fundamentals (TCP/IP, DNS, DHCP, MFA)
- Proxy & web content filtering
- Software patching & Windows Updates
- Assistive software (Dragon, Supernova)
- PDF tools (Adobe, Foxit)
- Samsung Knox
- ITSM tools (ServiceNow, BMC Remedy, Cherwell)
- ITIL framework & SLA-driven support
If you're interested or know someone suitable, please get in touch.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
