364322

Interview Rounds: 2

Virtual

Onsite interview must and once offer released it is Full remote

• Own end-to-end operational accountability for all BTP services across all landscapes within the FedRAMP-authorized landscape.
• Serve as the lead service owner for the entire BTP portfolio — the single point of accountability for service availability, integrity, performance, and compliance.
• Maintain a comprehensive, current understanding of all provisioned BTP services, subaccounts, directories, entitlements, and global account configurations.
• Define and enforce operational standards, configuration baselines, change control procedures, and governance policies aligned to federal security requirements.
• Serve as the primary escalation point for all platform incidents, conducting root cause analysis, coordinating remediation, and driving permanent corrective actions.

• Own and manage service availability SLAs across all BTP-hosted services, proactively identifying risks and implementing mitigations before business impact occurs.
• Establish and maintain monitoring, alerting, and observability frameworks covering all BTP services — including uptime, performance, integration throughput, and error rate tracking using approved tooling within the federal environment.
• Develop, maintain, and regularly test business continuity and disaster recovery (BC/DR) runbooks for all critical BTP services.
• Lead incident response for platform-level outages or degradations — coordinating triage, communication, and resolution across internal teams and SAP support.

• Own the upgrade and patch lifecycle for all BTP services and products — planning, coordinating, testing, and executing upgrades in alignment with SAP release schedules and federal change control requirements.
• Coordinate with SAP to validate the applicability of patches and updates within the FedRAMP-authorized environment, ensuring no unauthorized components are introduced.
• Manage pre-production validation and regression testing processes for all upgrades prior to production deployment.
• Proactively monitor SAP Security Patch Day advisories and BTP release notes — assessing and prioritizing remediation actions based on risk and compliance obligations.

• Operate and maintain all deployed platform extensions — ensuring they remain available, secure, and aligned with the approved configuration baseline.
• Manage the operational lifecycle of extensions including configuration updates, access control reviews, monitoring, and compliance validations.
• Coordinate with owning teams for extension changes, ensuring all modifications follow change management processes and receive appropriate security review.
• Monitor extension performance and availability, escalating anomalies and coordinating resolution to minimize disruption to business processes.

• Act as the internal platform subject matter expert and operational authority — writing runbooks, maintaining operational documentation, and enabling other teams on platform capabilities and constraints.
• Collaborate with Enterprise Architecture, Security (ISSO), Compliance, and Business teams to ensure platform operations align with organizational and regulatory requirements.
• Represent the platform in change advisory boards (CAB), incident review processes, and operational governance forums.
• Provide regular operational status reporting to leadership including service health, open risks, upcoming upgrades, and compliance posture.
• Mentor and guide junior platform engineers in platform operations, federal compliance requirements, and operational best practices.
• Operate in a security-first mindset, performing all responsibilities with security, availability, and compliance in mind.

• Deep hands-on expertise operating SAP Business Technology Platform (BTP) across multiple service categories and environments or relevant large scale enterprise SaaS platforms.
• Experience managing and operating highly scalable Enterprise scale, multi-tenant, micro-service based services.
• Experience with Cloud Foundry based architectures and Kubernetes fundamentals.
• Thorough understanding of BTP security and identity management: XSUAA, Identity Authentication Service (IAS), Role Collections, trust configuration, and access reviews.
• Experience with ITSM processes: incident management, change management (CAB/RFC), and problem management in an enterprise environment (e.g., ServiceNow).
• Familiarity with approved federal observability and monitoring tooling.
• Working knowledge of identity federation, OAuth 2.0, SAML, and zero-trust access principles within a federal secure environment.
• Understanding of cloud-native service operations including API governance, event-driven architectures, and service dependency management.
• Investigation and troubleshooting skills to review and diagnose complex platform configurations and integration failures.
• Strong written and verbal communication skills with a track record of producing clear operational documentation, runbooks, and status reports.
• This role requires On-Call Rotation for Production services.

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 5+ years of hands-on operational experience with SAP BTP across multiple service categories and environments or similar large scale enterprise platform experience.
• Demonstrated experience operating within a FedRAMP-authorized or equivalent federally secured cloud environment.
• Experience managing platform security posture including identity management, access controls, and compliance documentation.
• Experience with ITSM and change management processes in an enterprise environment.
• Proven track record of service ownership with documented SLA accountability and incident management responsibilities.
• Basic understanding of cloud networking: API routing, service endpoints, encryption-in-transit, and cloud connectivity.

• SAP BTP certifications (e.g., SAP Certified Associate — SAP BTP, SAP Integration Suite).
• Prior formal experience in a service owner or platform lead role or similar comparable role.
• Systematic problem-solving approach with a strong sense of ownership and accountability.
• Experience working in regulated or national security environments with strict compliance obligations.