2nd line support role (French Speaking/Fluent)

Summary: The role of 2nd Line Technical Support (French Speaking/Fluent) involves providing technical assistance to users in the US and Canada, primarily addressing online user tickets during US hours. The position requires proficiency in desktop support, Office 365, Dell hardware, and other technical areas. This is a fully remote contract role with a duration of six months and is classified as inside IR35. The candidate must be fluent in French to effectively communicate with users.

Key Responsibilities:

• Address online user tickets for technical support in the US/Canada.
• Provide desktop support for technical issues and inquiries.
• Troubleshoot and support Microsoft Office 365 suite.
• Resolve hardware-related concerns with Dell components.
• Utilize Service Now for IT service management and support.
• Assist users with Windows 10/11 operating systems.
• Set up and troubleshoot Audio Visual equipment for presentations and meetings.

Key Skills:

• Fluency in French.
• Experience in desktop support.
• Familiarity with Microsoft Office 365.
• Expertise in Dell hardware.
• Competence in Service Now.
• Hands-on experience with Windows 10/11.
• Proficiency in Audio Visual equipment setup.

Salary (Rate): £260.00 per day

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

2nd Line Technical Support (French Speaking/Fluent)

Contract

Inside IR35

£260.00 p/d

6 months Duration

Fully Remote Role.

The Role - The role involves serving as a 2nd line technical support professional to address online user tickets in the US/Canada. The role itself will cover the US hours (Typical hours 11am - 7pm for example)

Key requirements

*Must be French Speaking/Fluent*

Desktop Support Experience: Proficiency in addressing desktop-related technical issues and inquiries.

Office 365 Experience: Familiarity with Microsoft Office 365 suite, including troubleshooting and user support.

Dell Hardware Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns.

Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support.

Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance.

Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings.

2nd Line Technical Support (French Speaking/Fluent)