2nd Line Intune Engineer
Posted 1 day ago by TXP
£480 Per day
Inside
Remote
London, UK
Summary: The role of Intune Second Line Engineer involves acting as an escalation point for first-line support teams, focusing on complex incidents and advanced service requests within a centrally managed Intune environment. The position requires hands-on technical expertise in Intune across various platforms, including Windows, iOS/iPadOS, and Android. The ideal candidate should possess active SC clearance and have experience in enterprise environments. This is a 6-month contract offering a remote working arrangement.
Key Responsibilities:
- Act as a second-line escalation point for Intune-related incidents and complex service requests.
- Troubleshoot issues including device enrolment failures, policy assignment & compliance, application deployments & configuration profiles, and RBAC & scope tag issues.
- Provide root cause analysis and clear documentation to support knowledge sharing.
- Support centrally defined Intune baselines (apps, profiles, compliance policies).
- Troubleshoot across Windows 10/11, iOS/iPadOS, and Android Enterprise.
Key Skills:
- Strong hands-on Intune support experience in enterprise environments.
- Troubleshooting expertise across Windows, iOS/iPadOS, and Android device management.
- Proficient with PowerShell, Graph API, and automation Scripting.
- Knowledge of Intune RBAC & scope tags, Autopilot & enrolment workflows, and complex compliance & configuration profiles.
- Proven experience in a second-line support or technical escalation role.
Salary (Rate): £480 per day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Contract Opportunity: Intune Second Line Engineer
£480 per day (Inside IR35)
100% Remote
6-Month Contract
Ideal candidate will hold active SC clearance (Lapsed)
We are supporting a major multi-organisational programme and are looking for an experienced
Intune Second Line Support Engineer to join on a long-term contract.
Role Overview
You will act as the escalation point between first-line support teams and third-line engineering/design functions, supporting a large, centrally managed Intune tenant. The role involves investigating complex incidents, resolving advanced service requests, and working closely with local administrator teams across multiple organisations.
This is a hands-on technical role requiring strong Intune expertise across Windows, iOS/iPadOS, and Android.
Key Responsibilities
Incident & Service Request Management
- Act as a second-line escalation point for Intune-related incidents and complex service requests.
- Troubleshoot issues including:
- Device enrolment failures (Autopilot, ABM, Android Enterprise)
- Policy assignment & compliance
- Application deployments & configuration profiles
- RBAC & scope tag issues
- Provide root cause analysis and clear documentation to support knowledge sharing.
Intune Platform Support
- Support centrally defined Intune baselines (apps, profiles, compliance policies).
- Troubleshoot across:
- Windows 10/11 (Cloud/Entra Join, Hybrid Join, Autopilot)
- iOS/iPadOS (Apple Business Manager integrations)
- Android Enterprise (Fully Managed, Dedicated, Zero-Touch).
Essential Skills & Experience
- Strong hands-on Intune support experience in enterprise environments.
- Troubleshooting expertise across Windows, iOS/iPadOS, and Android device management.
- Proficient with PowerShell, Graph API, and automation Scripting.
- Knowledge of:
- Intune RBAC & scope tags
- Autopilot & enrolment workflows
- Complex compliance & configuration profiles
- Proven experience in a second-line support or technical escalation role.
Desirable
- Active or recently lapsed SC Clearance.
- Experience supporting multi-organisation or shared tenants.
- Public-sector experience.
- Understanding of frameworks such as NCSC, CIS, Cyber Essentials.
- Exposure to Agile/DevOps environments.