3 month rolling contract - 240 per day INSIDE IR35

A leading technology strong professional services company seek an experienced 2nd/3rd Line Technical Support Engineer, to work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests.

The role will be responsible for answering IT requests via phone, email, Teams and the ServiceNow ticketing platform.

The 2nd/3rd Line Technical Support Engineer will provide 2nd/3rd level general user support for laptop, printer, and mobile devices. Support will be delivered both remotely and face to face via their main sites as well as through occasional site visits in the field.

You will have strong technical expertise in client OS platforms and technologies including Windows 10/11, Microsoft 365, Android OS and iOS.

You will be required to be able to configure core apps/applications in order to support mobile technology and security activities. Familiarity with Intune from a device management perspective is beneficial.

Scope of role for the 2nd/3rd Line Technical Support Engineer:

• Triage and where possible resolve tickets that have been raised in ServiceNow.
• Identify service improvement initiatives to increase the performance and resilience of the in scope technology.
• Build and deliver laptops and peripheral devices (such as printers, scanners, smartphones and tablets) related to desktop infrastructure, in accordance with department standards.
• Provide advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Carry out roadshows and workshops to increase IT visibility and train staff on new technologies.
• Maintain CMDB database in a timely manner to closely manage company assets.
• Work with Site Operational Support Manager and Technical Team Leads to plan and deliver project based activities.
• Mentor, train and develop junior staff members within the team.
• Knowledge share and where possible shift left responsibilities to Service Desk.

2nd/3rd Line Technical Support Engineer - Worthing, West Sussex

3 month rolling contract - 240 per day INSIDE IR35