2 Service Desk Analyst positions

Summary: The role involves two openings for Service Desk Analysts, one for a weekend shift and another for a weekday shift, both requiring Level 1 service desk skills. Candidates must be proficient in ServiceNow, password resets, MS Office, and Windows support, with strong customer service abilities. The positions are remote and last for a duration of 3 months. Availability for holidays is also a requirement.

Key Responsibilities:

• Provide Level 1 service desk support.
• Utilize ServiceNow or other ticketing systems for issue tracking.
• Assist with password resets and general IT support.
• Support users with MS Office and Windows-related issues.
• Deliver strong customer service and maintain communication with users.
• Ensure availability for holiday shifts as needed.

Key Skills:

• Experience in Level 1 service desk support.
• Proficiency in ServiceNow or similar ticketing systems.
• Knowledge of password reset procedures.
• Familiarity with MS Office applications.
• Windows support experience.
• Strong customer service skills.
• Ability to work remotely with own equipment.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT