Relationship Manager (Project)

Key responsibilities

• Manage relationships with multiple housing, repairs and property contractors.
• Monitor KPIs, productivity, quality, compliance and void turnaround times.
• Oversee contractors supporting the Voids Recovery Programme, including Plentific providers.
• Lead weekly, monthly and quarterly contractor performance reviews.
• Conduct commercial reviews covering expenditure, valuations, variations and value for money.
• Produce performance reports, dashboards and management information.
• Identify underperformance, manage improvement plans and escalate key risks.
• Support the reduction of aged void properties and rental income loss.

Essential experience

• Strong experience managing housing, repairs, maintenance or property-related contracts.
• Proven contractor relationship and performance management experience.
• Experience with KPIs, commercial reviews and contract governance.
• Experience working within social housing, local authority or regulated environments.
• Excellent analytical, negotiation, communication and stakeholder-management skills.