Summary: The Regional Housing Officer role at Advance involves managing tenancy and resident services for approximately 300 customers, focusing on improving their lives and outcomes. The position requires effective communication and organizational skills, with responsibilities including tenancy management, dealing with anti-social behavior, and maximizing rental income. The role is based in Witney, Oxfordshire, with a mix of home working and office attendance. Candidates should be proactive and customer-focused, with relevant experience in tenancy management.

Key Responsibilities:

• Providing effective tenancy and resident management in line with policies and procedures.
• Dealing with anti-social behaviour, tenancy breaches, and changes.
• Managing all safeguarding and complex cases ensuring legislation is followed and internal policies and procedures.
• Maximizing income through managing rent accounts for your patch area.
• Managing void properties within your patch area ensuring they are let to assist the business with maximizing rental income.
• Developing, building, and maintaining relationships with tenants and other key stakeholders to ensure effective management of housing services.
• Playing a key role in helping tenants maintain their tenancy.

Key Skills:

• Excellent communication skills.
• Able to build strong relationships with customers and colleagues.
• Highly competent with Microsoft Office.
• Experience with Open Housing or a similar database.
• Full, current driving licence and access to a vehicle.
• Proactive and motivated with a customer-focused approach.

Salary (Rate): £34,912.95

City: Witney

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other