Receptionist - PCC (Stoke-on-Trent)
Posted 1 week ago by Medico Partners
Negotiable
Undetermined
Undetermined
Stoke-On-Trent, England, United Kingdom
Summary: The role of Receptionist at a busy Primary Care Centre in Stoke-on-Trent involves being the first point of contact for patients, ensuring a welcoming environment and smooth daily operations. The position requires excellent communication and organizational skills, with responsibilities including managing appointments and handling patient queries. The ideal candidate will be friendly, professional, and able to work under pressure. Previous experience in healthcare or customer service is desirable but not essential.
Key Responsibilities:
- Greeting patients and visitors with warmth and professionalism
- Managing appointment bookings via telephone, online, and in person
- Handling patient queries and directing them to the appropriate services
- Maintaining accurate records and updating patient information systems
- Supporting clinicians and administrative staff with day-to-day tasks
- Ensuring confidentiality and compliance with NHS policies
Key Skills:
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Confident in using IT systems (training provided for NHS software)
- Ability to remain calm under pressure in a busy environment
- Previous experience in a healthcare or customer service role is desirable but not essential
Salary (Rate): undetermined
City: Stoke-On-Trent
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role: Receptionist
Contract: Temporary
Salary: Competitive, aligned with NHS Band 2/3 depending on experience
Location : Stoke-on-Trent
About Us
We are a busy, patient-focused Primary Care Centre dedicated to delivering high-quality healthcare services to our community. Our team is committed to providing compassionate care and ensuring every patient feels valued and supported.
The Role
We are seeking a friendly, professional, and highly organised Receptionist to join our front-of-house team. As the first point of contact for patients, you will play a vital role in creating a welcoming environment and ensuring the smooth running of daily operations.
Key Responsibilities
- Greeting patients and visitors with warmth and professionalism
- Managing appointment bookings via telephone, online, and in person
- Handling patient queries and directing them to the appropriate services
- Maintaining accurate records and updating patient information systems
- Supporting clinicians and administrative staff with day-to-day tasks
- Ensuring confidentiality and compliance with NHS policies
About You
Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
Confident in using IT systems (training provided for NHS software)
Ability to remain calm under pressure in a busy environment
Previous experience in a healthcare or customer service role is desirable but not essential
Please Apply below or call us on 0121 270 8878 . Between 09:00-17:00 Monday to Friday
Email us on team.admin@medicopartners.com for assistance with this job.