Summary: The Receptionist role at BrisDoc’s Homeless Health Service focuses on providing compassionate support to individuals experiencing homelessness. The position involves managing patient interactions, ensuring accurate data handling, and facilitating access to appropriate healthcare services. The ideal candidate will embody a welcoming demeanor and a commitment to patient care within a diverse and inclusive environment.

Key Responsibilities:

• Manage incoming calls from patients and healthcare professionals.
• Deal with patients face to face to book appointments and provide support and signposting.
• Handle registrations both temporary and full.
• Take messages and respond to queries.
• Ensure accurate and timely data is available to the clinical team.
• Signpost and prioritize patients to the most appropriate care.
• Provide prompt, professional, and informed responses to all callers.
• Assist with administrative tasks as required.
• Support with prescription queries and organizing transport.
• Provide Reception cover or any other duties within reason in support of the service.

Key Skills:

• Strong communication skills, both verbal and written.
• Ability to manage patient interactions with empathy and respect.
• Organizational skills for handling appointments and administrative tasks.
• Attention to detail for accurate data management.
• Understanding of patient confidentiality and safety protocols.
• Commitment to equality, inclusion, and diversity.
• Ability to work collaboratively within a team.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other