Receptionist - Access
Posted Today by Linkedin
Negotiable
Undetermined
Undetermined
Southport, England, United Kingdom
Job Summary
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Main duties of the job
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.We can offer you:Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Date posted
03 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
23,615 a year Per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
409-6704431
Job locations
Southport & Ormskirk Hospital
Town Lane
Southport
PR8 6PN
Job Description
Job responsibilities
KEY DUTIES
The Post Holder Will Be Responsible For:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
Preparing patient records for clinic following the appropriate work instructions.
Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
Checking all new patients overseas status on arrival at clinic.
Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway
If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
Rebooking patients into further appointments or onto the relevant review lists.
Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary
Resolve issues with patient appointments and escalate as necessary
Accurate recording of information.
Training of staff within the boundaries of own skills and knowledge.
Take personal responsibility for the quality of work undertaken and to contribute towards service improvements
Follow the approved Standard Operating Procedures used in the Department (work instructions).
Use and maintain resources efficiently and effectively
Job Description Job Responsibilities
KEY DUTIES
The Post Holder Will Be Responsible For:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
Preparing patient records for clinic following the appropriate work instructions.
Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
Checking all new patients overseas status on arrival at clinic.
Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway
If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
Rebooking patients into further appointments or onto the relevant review lists.
Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary
Resolve issues with patient appointments and escalate as necessary
Accurate recording of information.
Training of staff within the boundaries of own skills and knowledge.
Take personal responsibility for the quality of work undertaken and to contribute towards service improvements
Follow the approved Standard Operating Procedures used in the Department (work instructions).
Use and maintain resources efficiently and effectively
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent experience
European Computer Driving Licence (ECDL)
Desirable
NVQ 2 in Customer service
Knowledge and Experience Essential
Data entry experience
Good knowledge of Administrative Systems
Previous reception experience
Previous NHS experience
Experience of dealing with customers
Experience of dealing with complaints
Desirable
Knowledge of Medway or other Patient Administrative System
Skills Essential
Standard keyboard skills
Ability to move case notes as required
Ability to use own initiative when dealing with patient enquiries
Good organisational skills
Ability to prioritise own workload
Ability to recognise and solve problems and identify when further advice is required
Excellent interpersonal skills with ability to use tact and diplomacy.
Detail oriented and able to meet deadlines
Good understanding of confidentiality
Good verbal and written communication and telephone skills
Other Essential
Frequent requirement to move patient case notes throughout the day
Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Occasional requirement to deal with distressed patients
Use of VDU continuously throughout the course of the shift
Person Specification Qualifications Essential
Educated to GCSE level or equivalent experience
European Computer Driving Licence (ECDL)
Desirable
NVQ 2 in Customer service
Knowledge and Experience Essential
Data entry experience
Good knowledge of Administrative Systems
Previous reception experience
Previous NHS experience
Experience of dealing with customers
Experience of dealing with complaints
Desirable
Knowledge of Medway or other Patient Administrative System
Skills Essential
Standard keyboard skills
Ability to move case notes as required
Ability to use own initiative when dealing with patient enquiries
Good organisational skills
Ability to prioritise own workload
Ability to recognise and solve problems and identify when further advice is required
Excellent interpersonal skills with ability to use tact and diplomacy.
Detail oriented and able to meet deadlines
Good understanding of confidentiality
Good verbal and written communication and telephone skills
Other Essential
Frequent requirement to move patient case notes throughout the day
Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Occasional requirement to deal with distressed patients
Use of VDU continuously throughout the course of the shift
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Southport & Ormskirk Hospital
Town Lane
Southport
PR8 6PN
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Show more
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.
Main duties of the job
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.We can offer you:Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancs, Cheshire, Isle of Man and North Wales.
Achievements
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Date posted
03 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
23,615 a year Per annum, pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time
Reference number
409-6704431
Job locations
Southport & Ormskirk Hospital
Town Lane
Southport
PR8 6PN
Job Description
Job responsibilities
KEY DUTIES
The Post Holder Will Be Responsible For:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
Preparing patient records for clinic following the appropriate work instructions.
Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
Checking all new patients overseas status on arrival at clinic.
Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway
If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
Rebooking patients into further appointments or onto the relevant review lists.
Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary
Resolve issues with patient appointments and escalate as necessary
Accurate recording of information.
Training of staff within the boundaries of own skills and knowledge.
Take personal responsibility for the quality of work undertaken and to contribute towards service improvements
Follow the approved Standard Operating Procedures used in the Department (work instructions).
Use and maintain resources efficiently and effectively
Job Description Job Responsibilities
KEY DUTIES
The Post Holder Will Be Responsible For:
Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
Preparing patient records for clinic following the appropriate work instructions.
Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
Checking all new patients overseas status on arrival at clinic.
Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway
If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
Rebooking patients into further appointments or onto the relevant review lists.
Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary
Resolve issues with patient appointments and escalate as necessary
Accurate recording of information.
Training of staff within the boundaries of own skills and knowledge.
Take personal responsibility for the quality of work undertaken and to contribute towards service improvements
Follow the approved Standard Operating Procedures used in the Department (work instructions).
Use and maintain resources efficiently and effectively
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent experience
European Computer Driving Licence (ECDL)
Desirable
NVQ 2 in Customer service
Knowledge and Experience Essential
Data entry experience
Good knowledge of Administrative Systems
Previous reception experience
Previous NHS experience
Experience of dealing with customers
Experience of dealing with complaints
Desirable
Knowledge of Medway or other Patient Administrative System
Skills Essential
Standard keyboard skills
Ability to move case notes as required
Ability to use own initiative when dealing with patient enquiries
Good organisational skills
Ability to prioritise own workload
Ability to recognise and solve problems and identify when further advice is required
Excellent interpersonal skills with ability to use tact and diplomacy.
Detail oriented and able to meet deadlines
Good understanding of confidentiality
Good verbal and written communication and telephone skills
Other Essential
Frequent requirement to move patient case notes throughout the day
Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Occasional requirement to deal with distressed patients
Use of VDU continuously throughout the course of the shift
Person Specification Qualifications Essential
Educated to GCSE level or equivalent experience
European Computer Driving Licence (ECDL)
Desirable
NVQ 2 in Customer service
Knowledge and Experience Essential
Data entry experience
Good knowledge of Administrative Systems
Previous reception experience
Previous NHS experience
Experience of dealing with customers
Experience of dealing with complaints
Desirable
Knowledge of Medway or other Patient Administrative System
Skills Essential
Standard keyboard skills
Ability to move case notes as required
Ability to use own initiative when dealing with patient enquiries
Good organisational skills
Ability to prioritise own workload
Ability to recognise and solve problems and identify when further advice is required
Excellent interpersonal skills with ability to use tact and diplomacy.
Detail oriented and able to meet deadlines
Good understanding of confidentiality
Good verbal and written communication and telephone skills
Other Essential
Frequent requirement to move patient case notes throughout the day
Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
Occasional requirement to deal with distressed patients
Use of VDU continuously throughout the course of the shift
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Southport & Ormskirk Hospital
Town Lane
Southport
PR8 6PN
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Show more