Reactive Works Co-ordinator (12m FTC)

Are you highly organised with a customer focused mindset? Do you thrive in a fast paced environment, coordinating multiple priorities at once? If so, this could be the perfect role for you. Following a period of significant growth at Paradigm Housing Group, we have filled a variety of newly created vacancies across all areas of the business, and we are now looking for a Reactive Works Co-ordinator to support the smooth running of our repairs and maintenance service. In this role, you will ensure jobs are scheduled efficiently, emergency works are prioritised, and customers are kept informed every step of the way.

What You Will Be Doing

• Scheduling and managing repair works, ensuring jobs are completed within agreed timescales.
• Allocating specialised work to contractors when needed.
• Optimising engineer schedules to maximise productivity.
• Liaising with customers, engineers, and managers to ensure seamless service delivery.
• Handling urgent repair requests and ensuring quick resolutions.
• Maintaining accurate records and ensuring compliance with health and safety regulations.
• Supporting senior managers with reporting and project related tasks.

What We Are Looking For

• Experience in a customer service or scheduling role, ideally in repairs or maintenance.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and problem solving skills.
• Ability to stay calm under pressure in a fast moving environment.
• Proficiency in Microsoft Office and scheduling systems.

This is an exciting opportunity to be part of a team that makes a real difference to our residents, ensuring they receive a high standard of service.

Where Could This Role Take You?

This fixed-term opportunity has come about due to continued growth within the business, an exciting sign of the momentum we’re building at Paradigm. While the role is initially for 12 months, our size (over 650 employees and a turnover exceeding £150m) means there’s always potential for longer-term opportunities. The position could be extended, made permanent, or lead to other suitable roles within the organisation. Many of our colleagues began their journey with us in temporary or interim roles and have gone on to build successful careers at Paradigm. Even if a longer-term opportunity doesn’t arise immediately, you’ll gain valuable experience, expand your skillset, and strengthen your employability in this and related fields.

Further Information

For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group thus far. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.