RBS Order to Contract Specialist

Change your job, change your workplace, change your future... Ricoh are currently recruiting for a Order to Contract Specialist based in our Northampton offices who will be responsible for administering orders into Oracle/Siebel based on information supplied by sales department. This is an excellent opportunity to join a growing team and support a range of Ricoh's customers globally. Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”. In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

• Data entry of Ricoh RGS customers’ orders based on data supplied by sales
• Checking of orders against the contract information (billing accounts, prices, services accounts, credit approval, assets, duration, etc.) received from Sales Team to ensure that all documentation is correct and compliant with all group policies and procedures
• Entry of all order types in an accurate and timely manner into Siebel to ensure correct delivery and invoicing to the customer – from order creation through validation and submission into back office
• Continuous monitoring of the orders and data entered, to ensure submitted orders have progressed through to PSC
• Handle incoming queries from Sales, PSC and customers
• Creating service accounts
• Terminating existing lease contracts as required
• Working to meet or exceed SLAs and deliver a high level of customer (internal and external) satisfaction
• Identify process efficiencies to increase departmental performance
• Adhere to Ricoh’s core values and deliver a high level of personal engagement

You will ideally have

• Successful candidates will need to be fluent in both written and spoken English for this role
• Ideally you will have previously admin experience, preferably a data entry and/or reporting related role
• Candidates will ideally have previous experience using Microsoft Excel, Word and Teams in a previous role
• Preferably successful candidates will be able to demonstrate good attention to detail and will have good interpersonal skills, with the ability to work well in a team and with customers
• Candidates will ideally have a willingness to learn and develop their skills, be diligent and be organised in their approach. Plus, have a strong customer focus for both internal stakeholders and external customers.
• Any knowledge of ERP/CRM systems, preferably Oracle and Siebel, or similar databases would be a distinct advantage.

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits
• Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.