Summary: The Quality Reporting Executive role involves analyzing field quality issues related to a luxury automotive brand, utilizing warranty data and technical reporting systems to enhance vehicle quality. The position requires collaboration with manufacturing and engineering departments, as well as the creation and maintenance of reports using PowerBI. The role also includes participation in escalation meetings to address quality concerns effectively. Occasional business travel within the EU may be necessary for liaising with partners and departments.

Key Responsibilities:

• Liaise between the manufacturing plant and engineering departments on field quality topics to support the development of solutions leading to a reduction in warranty costs.
• Ensure customer safety and product liability issues are communicated and escalated to the quality departments, engineering and manufacturing plant, ensuring company customer protection.
• Represent Aftersales in quality meetings, presenting field quality information to suppliers, management, and corporate personnel to facilitate problem resolution process.
• Continual assessment of the Aftersales quality reporting process, providing input on processes shared across the group, aid in implementation of new processes or improvements to existing.
• Produce quality reports and dashboards according to business needs.
• Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way.

Key Skills:

• High level of competence using Microsoft Office (primarily Excel/Powerpoint).
• Strong analytical and problem-solving capabilities and a high degree of initiative and creativity.
• The ability to understand large amounts of data and identify trends.
• Excellent communication skills (written and oral).
• Ability to be assertive.
• The ability to think clearly and accurately when under pressure.
• Knowledge of Reporting tools and building reports in Power BI.
• A high level of cultural understanding across all markets as customer expectations varies between regions.
• Able to work on their own, under pressure and prioritise workload.
• Inventory Control/Warehouse Management experience.
• Understanding of logistical processes & systems (MRP, BoM structures, Kanban etc.).
• Clear, precise and confident communication skills.
• Thorough with good attention to detail.
• Time management and work prioritisation skills.
• Experience of SAP Inventory/Warehouse Management systems.
• Competent in the use of Microsoft Office (Excel, Word, PowerPoint) and Outlook.
• Basic understanding of engineering drawings and releases.
• Understanding of manufacturing processes is desirable.
• 5 x GCSE Grades A -C including Maths & English (or equivalent qualification/relevant professional experience).

Salary (Rate): Competitive

City: Bognor Regis

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other