Quality Control Analyst

About us Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans. Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs. Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts. Our business model and strategy are underpinned by our core purpose to ‘ Help More People Find a Place to call Home’ . We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems. As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it. As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments. Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women. With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.

Our Culture We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis. We genuinely care about delivering the right outcomes for all our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in. By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery. We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview: The Quality Control Analyst is part of the Oversight & Control area within New Business Operations which provides the Company’s 1st Line of Defence in relation to lending policy adherence.

Key Responsibilities:

• Support the Company’s agreed aims and objectives
• Assisting the Underwriting Training Manager with developing and operating a Quality Checking programme, which reviews and reports on the quality of lending decisions carried out by New Business Operations, taking personal ownership for the reviews, outputs and reporting
• Undertake the assessment of individual cases, providing guidance to the underwriting functions as required as a first line of defence
• Ensure all reporting for quality control is prepared in a timely manner and discussed with the Underwriting Training Manager prior to any formal publication to areas outside of the team
• Assist colleagues within QC and the wider Company
• Bring to the attention of Senior Management any aspects or concerns that may, or will, bring the Company into disrepute through poor lending decisions or colleague behaviours
• Suggest improvements to policy and process as a direct result of trends you have identified
• Maintain strong working relations with key stakeholders
• Work with the Underwriting Training Manager to support learning and development opportunities of colleagues
• Adhere to the governance controls, working with Credit Risk and Risk

Requirements:

• Experience in a similar role is essential (such as QC or Underwriting)
• Strong understanding of mortgage lending including underwriting, operations and mortgage compliance
• Strong verbal and written communication skills with the ability to effectively communicate at all levels
• Ability to work independently with attention to detail
• Strong stakeholder management skills
• Regulation/Legislation Awareness
• CeMap is desirable

Our Values Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day. We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:

• Visionary - We innovate and break old habits, thinking big and pushing boundaries together as one team
• Inclusive - We value each other’s differences and work to see people for who they really are
• Dynamic - We are flexible and fast, cutting through complexity and never accepting second best
• Authentic - We are honest and genuine, what you see is what you get

Benefits We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.